Gibson Athletic in Denver

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comments 5

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  Saul Reisman

  :: 25 January 2018 09:04:19

  Piss Poor Customer Service. No option to pick up in person? Shipping direct only? I should have known. Put in an order for some brackets on December 4th, on January 15th I call to find out what's taking so long and I'm told "that person is in a meeting". I get no call back. I call again and am told "we will find out." Again, no call back. I had placed a second order on December 17th, for $2000 worth of equipment. On January 17th I get an email saying my $2K worth of gear will be here on the 22nd. I ask where my first order is and am told "I only see one order." The following day I receive a double order (!) of my original bracket set. However, the brackets came with substantially undersized hardware, which required (2) actions from Gibson before I just purchased the correct hardware myself, as it became apparent they would not. Additionally the rope included was not as described, and branded from a different manufacturer with a new stamp over it. Not impressed. It's now January 25th, still haven't received my order from December 17th, that supposedly shipped out 8 days ago, from 30 miles away. I called the freight company and they said "we haven't been told to pick it up yet." Poor quality product so far, even worse customer service. Take your $$ elsewhere.

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  Emily Hope Caldwell

  :: 04 January 2018 14:47:23

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  Carla Clark

  :: 18 November 2015 18:08:55

  Fantastic customer service! My order went in and was shipped right away. There was an issue with the mail delivery (issue with the post office). It was so nice to talk to real people. I worked with 2 different people as we tried to trace the issue. I am fairly confident they are not customer service agents but professional staff doing other things when the call came in. However, they were so engaging and clearly committed to quality. I was very happy and we will continue to order from them.

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  adrian simental

  :: 22 May 2013 16:46:40

  Horrible. Manager's dont appreciate hard workers.

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  A Google User

  :: 24 February 2011 13:45:06

  I ordered mats from gibson only to not receive them at the time I was supposed to. I called in a few days after I ordered them and they told me then that the mats I ordered about a month earlier were no longer available for the price I ordered them for. They told me I was had to pay a significant amount more than I ordered them for. After informing them that this was illegal and threatening to call the BBB, they finally agreed to the original price. I then had to wait an additional two weeks for my mats, and when I went to pick them up, they acted like they were doing me a favor. I recommend going somewhere else for gym equipment.