GameStop in Kearny

🕗 opening times

comments 5

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  Miguel Fonseca

  :: 16 May 2018 19:24:31

  The staff is amazing. They gave me so many tips and refrences to help me out with many issues. Such as explaining how I can get a game for free on xbox live that i was about to spend 60$ on. And refering me to a store that would buy the playstation i was trying to sell. Gamestop as a company though sucks. They operate like a scam and do not look out for their customers. If you are trying to sell games or get a refund for an item, good luck. You will get 1$ - 7$ for most games worth 60$ and you will have a hard time getting a refund for anything you buy. And if gamestop makes a mistake, you pay the price, not them.

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  Tyler Leroy

  :: 25 April 2018 13:46:50

  Store leader at this location is not helpful at all!! Worst customer service ever!!

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  Margarita Marte

  :: 20 March 2018 05:17:44

  Staff are very nice and knowledgeable. The store is always clean from when ive visited.

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  N Rod

  :: 19 February 2018 17:09:50

  If I could give a Zero I would... I purchased a headset from this store for my son. When I opened the box there was nothing inside of the box except the PS Platinum box and headset cover... When I informed the store I was told by the manager Brandy (with an attitude) that I should call Sony. I then informed her that I had spoken to GS Corp and they informed me that I should contact the store I purchased it from and inform the store manager what happen so I could get it replaced or have my money refunded. She then placed me on hold and when she came back she said there was nothing she could do for me because she felt one of the other boxes and it felt the same as the box she gave me (Even though it had been 3 hours since I made the purchase and it took that long because when I initially called she they said she wasn't there) I then explained that I wasn't with the indirect accusations and that I would be bringing the box back and now I wanted a refund. Her response was " What so you can have both the headset and the money... I then asked for her Sms number because that was a direct accusation and I no longer wanted to speak to her. She refused and I had to go through the Corp to get a call back from the DM who then told me they wanted to investigate before taking them back because it had never happened before. My response was simple, that's a GS problem not mine.. If there is an issue with their store then that's an internal issue and has nothing to do with me.. He then told me there was nothing he would do until they finished their "Investigation". This is probably the worst Customer Service I have ever received and will NEVER purchase anything else from GS..

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  Ivelisse Lopez

  :: 03 February 2018 22:47:49

  Best one in my area always well stocked people here are very friendly and helpful .