Firestone Complete Auto Care in Albuquerque

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comments 5

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  Jose Crespin

  :: 24 March 2018 19:21:56

  Heaven Mowles has helped me both times I’ve visited this location. Her professionalism , knowing her customers, and general interaction has exceeded and impressed my standards. I hope that she is recognized and compensated for her world class professionalism and work ethic. It really takes one person to make the experience, and she is an example of this service. Thank you for all you do for your company and team but most importantly what you do for your customers.

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  John Wagner

  :: 06 February 2018 22:08:23

  I walked in because I had a oil change coupon. Best whim I ever had. The staff has been absolutely amazing. I had several issues and we planned on getting them all done in stages. I can't thank them enough for working with me. They kept me informed and comfortable. Only discomfort I had was the seating. Not really meant for hours of sitting. I made the best of it and the tv was a pleasant distraction. I am looking forward to being a long term customer at this store because of the wonderful staff.

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  Michael Cavit

  :: 25 January 2018 17:32:41

  Initially they stripped the lug nuts on my car. Took it back and they replaced all of them!! Than went on to replace a brake light and license plate bulb at no charge. Nice to see some old fashion customer service of taking care of the problem. Went above and beyond to retain this happy customer. Will be back and will send others!! Excellent job team!!

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  Natalie Maes

  :: 06 January 2018 23:07:09

  Made an appt at 930am. When I came back at 11am they hadn't even touched my car. They explained a vehicle came in with a safety. However the entire garage was full of multiple vehicle, which were getting work on. All but mine. Anyways... I finally got a call around 1230 indicating my vehicle was finished. 930 to 1230 my car was with Firestone for an oil change and inspection.

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  dprokash

  :: 08 December 2017 19:14:38

  I made an appointment at 3:30pm on a Friday to have my tire repaired. They didn't pull my truck back in tell 4:00pm my truck was finally completed at 4:35 pm! They just replaced my tire because it couldn't be repaired! The lady at the front desk was very nice so the customer service was great she also waved a fee because of how long I was waiting there! ( I don't understand why there would be a fee because I purchased the road hazard warranty) but the gesture was great! Over all if I would have have known I was going to be there an hour after my appointment I would have given myself more time so I wouldn't have been late for the other appointments I made.