Firestone Complete Auto Care in Fort Worth

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comments 5

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  Colt Starkey

  :: 08 May 2018 10:55:36

  Update 5/8/2018: I was sold a lifetime alignment on my 1983 Chevrolet K10 back in February of 2018. Alignment was performed then, no issues. I had new tires installed and replaced tie rods and shock absorbers, so I needed to get it aligned again on Monday, May 7th 2018. I made an appointment for 2:30 that afternoon and brought my vehicle in at around 2:00, just to be on the safe side of time. Once they pulled my vehicle into the bay, a Firestone employee asked me if I had recently installed a lift kit on the vehicle... I had not. I purchased the vehicle in February as it sits now. She told me that they shouldn't have sold me an alignment on the vehicle in the first place, much less a lifetime alignment, because they 'don't work on lifted or lowered vehicles.' My vehicle sits 2" higher than it did from the factory, due to the thicker replacement leaf springs that were installed before I purchased the vehicle. They agreed to do the alignment (and on this vehicle, you can only adjust the toe and steering wheel alignment) and when I received the vehicle, the steering wheel was off center. I don't have time to bring it back to have them fix it, so I'll have to do it myself. The only reason I started going to Firestone was for alignments, since that's the one thing that I can't precisely do at my home. I have had multiple vehicles aligned at this particular Firestone, with great results every time, with this past time being the exception. Probably won't be back. Original Review: Hands down the best service I have seen. Brought my old truck in for an alignment, and the tech did the work perfectly. He had the know how to align a vehicle as old as mine and did not try to upsale me on parts. I will bring the rest of my vehicles to this location.

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  Michael Adamietz

  :: 15 April 2018 12:36:07

  Every time I come here, the first words spoken by Firestone employees are that they are short handed and it will take longer than usual. They never seem to have enough people working at any time. On this occasion I was there for an inspection. I was told it would be 30 minutes to 45 minutes before it would be finished. One hour later my car is still waiting in the parking lot and not moved into a bay. After asking the status I was told they do not give preference to inspections and vehicles needing inspections go into the regular rotation of first come first served. Other places have an on site person doing inspections only because inspections do not take long and it requires the tech to be certified....but this place lets the certified tech for inspections do other service work and that drives a normal 20 to 40 minute job for inspections to hours of waiting needlessly. Poor human resource management at this location.

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  Jason Dixon

  :: 13 April 2018 10:47:00

  I always receive excellent service at a fair price at Firestone. I highly recommend them for any of your vehicle maintenance needs.

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  Dawn Linebarger

  :: 15 March 2018 12:17:19

  Very friendly helpful employees. Wish I had known about this location earlier. Best experience with Firestone ...

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  Ruza Milanko

  :: 09 February 2018 07:35:25

  This Firestone location has been servicing my vehicles over the past 18 years. They are excellent when it comes to auto repairs and customer service. I am always treated fairly here. May God bless these people for all the good work they do.