Equinox Bethesda in Bethesda

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comments 5

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  Josh Goldstein

  :: 03 December 2017 14:31:49

  One of the prospective “trainers” you set me up with made disgusting comments about Asian women. He was pushy and disgusting. Your gym is horrible. The classes suck. Everything about this place is horrible. Join CrossFit or f45. Don’t waste your time on this disgusting dump.

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  Saam Mf

  :: 05 November 2017 11:24:38

  I called them to cancel membership at least 2 months before expiration and they confirmed that with me. what happened was I checked my Amex account by chance to look up something else but noticed this company has been still charging my credit card... they are very dishonest and I will take an action soon. they shouldn't treat us like that. my suggestion to my neighbors is that it would be better look around, because there are so many fitness centers around with a good customer service, highly ranked trainer and equipments plus reasonable price with no restriction for cancellation.

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  Maria Cibel

  :: 24 October 2017 11:09:30

  Damon Foster (Ballet Barre) and Gia-Ninh Chuang (Pilates) may be one of the most professional and informed instructors in our area. I look forward to their classes because of them! The purposely dim lit cycling room coupled with instructor Lindsey Hutterer's motivation and good music (sound system is awesome) make the otherwise challenging class bearable. The gym is super clean all the time, the staff is consistently kind and the class variety appeals to me. It doesn't hurt that the refrigerated eucalyptus towels are waiting for me either. It has a community feel to it and oh, the spa. I know people who don't belong to the gym who go to the spa b/c of the staff. Glad I joined.

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  Cameo Russo

  :: 04 October 2017 10:27:05

  One star because I absolutely have to. I really enjoyed my memebership here all the way up until cancellation. The process was so invasive and ridiculous you'd think you were working with NASA on a space exploration. Things that absolutely were not their business was continually asked about. I had the displeasure of being charged wrongly for two months, when pointing this out to Victoria pagonis from Bethesda instead of fixing it, It took nearly 2 weeks of proving the charges were not right where and continually asking to speak to someone else before the refund was agreed apon. I asked when I would see the funds hit my account. She said 5-7 business days. Estatic I wouldn't have to deal with this company or Victoria anymore I waited. On the 6th business day I followed up with Victoria that the funds would be in my account the following day. She proceeded to tell me it had only been 3 business days. When I asked how that's possible when the cancellation and refund being processed took place 11 (full) days, and 8 (business days) later she didn't respond. I JUST WANT TO BE DONE DEALING WITH THIS COMPANY. I moved to California, a full 3000 plus miles away and it's been over a month and Victoria continues to change dates and then refuse to respond. The negligence is astounding. Customer service here is severely lacking but only when it comes to cancellation due to relocating or refunds of wrongly charged membership dues. This is my third wrongly charged membership due, one was in the middle of my contract and took close to a month to get refunded and this one has taken close to 2 weeks now, still waiting on it . I honestly can't recommend going here unless you know you're never cancelling your membership or relocating in which case, enjoy but know Victoria and Brad both will ignore calls and emails when you're disastisfied.

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  C. H.

  :: 29 September 2017 12:11:12

  Dishonest group, joined & enjoyed many services but found out that if you have any dilemmas with their service quality or are upset, they won’t take it seriously if you have training sessions or other investment with them that's non-refundable. When we froze our account due to some unforeseen changes to our availability for awhile, went through the steps to preserve our sessions & then they let them expire telling me that I only had 6 but they’d honor them - no response on the fact that we purchased a 12 unit package a few weeks before leaving. They’d rather just offer to cancel your account than work on a solution, not anywhere close to the hospitality standards I thought we were signing up for. I’ll update my review if social media can actually get someone outside of this location to call me & work on a compromise. I’ve been trying to do that for 2 weeks, I’m a busy person & yet no one has taken the time to look at our membership usage/see how much we went & enjoyed our time there to then be where we are now - truly disgusted with their lack of communication/respect for clients. I hate using social media to get through to a business but I have no choice, it's been hours of time invested & I can't seem to get a reasonable service professional on the phone to sort it out. If they're truly going to just freeze me out I think others should know that if you trust them to live up to their customer service & don't want to go back after being disrespected - it may cost you quite a bit.