ELEMENT in Denver

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comments 5

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  Laura O'Pry

  :: 31 August 2017 08:58:18

  If you are going to purchase furniture, this is the place to go! As a manager, I understand the importance of good customer service. I had visited Denver from Atlanta and happened to see a beautiful, sleek, modern recliner that looked nothing like your typical recliner. I could tell by the quality, construction, and comfort that it was worth every penny. Originally, I thought about purchasing it from an online company, but decided that I would rather support a local business…BEST decision I ever made!! When it arrived, I had a minor issue with assembly of an armrest, so I contacted the store. My message was immediately sent to Robert and I received a phone call within minutes. He FaceTimed my phone to see if he could help assist. We tried a couple of things and at the time it didn’t work, so he took a picture of the problem and contacted the manufacturer. Robert kept reassuring me that regardless of what it took, he would ensure that I had a fully functional chair. He mentioned that he just happened to be in Atlanta over the weekend and if needed, he would even come over and fix it himself!! Then next morning, I received a call from Robert with an easy solution and my armrest was on my chair in under 2 minutes. I can’t wait to go back to Denver and visit Element again.

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  siddharth ghosh

  :: 28 August 2017 00:34:23

  High end, nicely curved n best furniture n decoration for house.

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  Charlie Wells

  :: 24 November 2016 12:32:32

  If you've ever shopped for furniture, you know that it can be quite frustrating. It's not like shopping for a car; there are no Consumer Reports reviews. There are sofas that cost $300 and sofas that cost $8k, and it's difficult to know which are good values and which are overpriced junk. And online you're scrolling through endless thumbnail pictures -- you don't really even know what that chair looks like (to say nothing of whether it's comfortable). The whole process changed for me when I wandered into Element and talked to Robert. The way the store works is kind of unique, and I came to see it as a great model. The store itself is rather small -- it has to be, located downtown on Larimer St. However, their selection is not small, and what makes them unique is that they really know their products. (Robert and his associates work at this: they travel to furniture shows and spend days going through the displays, "kicking the tires" if you will. So they've seen everything, and only carry lines they can vouch for.) Robert came to my house to get a sense of my space and see what pieces I needed. He then put together an email that showed me several different options he thought would work well for each piece. I cannot tell you how awesome it was. It was like gaining access to a curated version of the internet -- instead of looking at 500 thumbnail pictures of dressers, I was looking at 4, all my style, selected by someone who had done business with thees companies and knew the quality of their products. In addition to the above, Element has provided exceptional customer service. Robert is a perfectionist; he sweats the details and gets it right, and if something's not right he'll fix it. I've bought multiple pieces from him, and would recommend Element to anyone.

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  Alex Kessock

  :: 08 October 2016 19:55:47

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  Un usuario de Google

  :: 19 October 2009 23:55:50

  Between myself and my family we have purchased 4 sofa's and countless accessories from Element. Each has arrived on time and in perfect condition. The staff were always laid-back but so helpful and eager to to help me find the perfect piece as well as the best value. Often the prices are much better than HW Home, Crate & Barrel, Pottery Barn or Restoration Hardware. The store always has stylish, modern, lovely pieces.