Edible Arrangements in Plainview

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comments 3

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  Breanna Thomas

  :: 26 April 2018 10:23:36

  Love edible arrangements. I placed my order for same day delivery and Trina updated me about my arrangement 10 minutes within placing the order online. She was so nice and incredibly helpful!

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  Joe Catalano

  :: 05 September 2017 17:40:59

  Terrible customer service. I ordered an arrangement for same day-delivery. It was 4:44 PM when I placed the order because I wasn't sure if the recipient would be home from surgery early enough so I ordered as soon as I received confirmation they were headed home. The website never indicated that same-day service would be a problem and they charged me $14.99 delivery charge. I specifically chose the Plainview store to take the order. About 45 minutes later I get a phone call from the Hicksville store informing me that same-day delivery would not be possible because they had no more trucks available for the day. Neither store closes until 7 PM. I called the corporate number to complain and they just route you to the store which obviously isn't concerned with customer service. So I called back and repeatedly pressed 0 until I got a corporate agent. He looked up the information and just confirmed what the store said. At no point in time was any effort made by the stores or the corporate office to rectify the situation. A simple, we'll refund the delivery charge as an offer of good-faith for our mistake would have sufficed but that was never on the table. The lesson is not to do business with this company. Just think for a moment that they ask you which store you'd like to process your order and then the stores just reassign it however they see fit. What's the point of even asking the customer then if they aren't going to honor the selection?

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  Chelsea Plocker

  :: 10 December 2014 15:06:50

  I could not have been more pleased with the service and help from this store, and the fact that the store is kosher made it even better! Because I was sending an arrangement to a friend for a shiva, being kosher was an added plus. ALL of the fruit in the arrangement was extremely fresh and simply delicious! The employees were very sweet and catered to everything I wanted and more. If I were to do it all over again I would settle for nothing less but Edible Arrangements Plainview!