Citi in Santa Clara

🕗 opening times

comments 5

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  Wenbo Xu

  :: 10 January 2023 20:15:14

  What a ridiculous service practice!! Feel like customer has to beg for their business. With a such cheap online system and poor offline service group, I'm wondering how can this bank still survive in the market.

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  David Kim

  :: 29 September 2022 04:06:31

  They don't open on time. They often close their branch due to no staff. They often cannot take your deposit due to no casher. If you are seeking proper service, go to different branch but not this one.

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  Joey Hsiao

  :: 27 July 2022 18:13:52

  The worst customer service that I have ever had. The banker was so rude that felt like she was having a quiet afternoon and I ruined her great time :-). She kept asking me to do something that was not able to solve my problems regarding my online banking, telling me that they was not able to help unless I can show the error information I saw. Not until I said that I needed to log in to my online banking did she suggested me log in on their computer. What a helpful banker, right? My problem was solved in the end by the technician that she called. So, basically the banker was there just to play a role of operator. Not helpful at all.

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  Bharath Kumar A R

  :: 03 January 2022 18:04:07

  Long wait times.. slow uncaring staff. Avoid this like plague. I see three bankers, but was told only one banker is available today. I have waited for more than an hour and half, and no new person has been served.

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  Nick

  :: 25 August 2021 16:11:43

  What a dreadful bank in general Citi is. If you have a problem or in an unusual situaiton -e.g you are abroad, the service is poor. The lines to speak to someone can be very muffled and always have to ask to speak to a supervisor. Branch manager seems to have a cushy job - frequently never there, and no responsiveness.