Castle Hotel & Spa in Tarrytown

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comments 5

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  Alan Tegroen

  :: 03 June 2018 11:20:01

  Stayed here with my girlfriend for the night. The castle part was cool and the spa was great, but it ended up a pretty bad stay. 1. To start, the bell hops never offered to help with our bags. They stood next to us, TALKING TO US, while we held our own bags. 2. We waited by the pool bar for over an hour for a bartender and kept being told that one was on the way. We ended up just going back to our room. 3. The kitchen vent broke down and our dinner reservation was cancelled. Maybe unavoidable, but we specifically chose this hotel to relax for the night, and the only alternatives the front desk offered were expensive local restaurants that didn’t even have open reservations. We ended up ordering pizza. 4. The next morning, we called the front desk, asked about breakfast and were told it was being served. When we arrived, it had been closed for nearly half an hour. 5. Overheard other guests complaining about similar issues. Ultimately, the hotel lacks service quality and is not somewhere I would recommend anyone to stay.

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  Foster Chen

  :: 02 June 2018 14:05:24

  Delicious food and great ambiance. Historic building. You feel like you're dining in a museum. Nice view. The service was a bit slow though. The kitchens vent was broken when we are, though the chef came out to dining room to personally apologize.

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  Damian Pascale

  :: 28 May 2018 08:35:45

  Had a celebratory dinner there, beautiful place, great views. Dinner was very good as well except for the service, which was surprisingly lacking and had trouble getting service multiple times for a table of 6. We all noticed it and we're surprised especially on a Saturday night.

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  Karson Yan

  :: 16 May 2018 23:56:41

  This place is spectacular in every way. From the prestige grounds to the antique furniture throughout. To get 5 stars, you should polish up some of the rooms. Fixtures and trim show are and use. Light fabrics and carpets are prone to show the stuck on gum, grime. Front staff should not emphasize a breakfast window if it’s not included. Expensive drinks at the bar but great bartender!

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  Byron Cheung

  :: 30 March 2018 09:27:39

  We come here from time to time on special occasions or to bring friends in town to a nice dinner. Food quality is pretty good, but the biggest reason to visit is to have the experience of dining in a castle. Special environment and atmosphere! Always enjoy taking a stroll at the garden as well, great garden to let the kids run around and burn some energy between courses of a meal.