Carpet One on Moore Drive in Lexington

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comments 3

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  KC Massie

  :: 14 November 2017 01:48:25

  Great people to deal with and wonderful installers. Very competitive prices as well

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  Paul Craig

  :: 12 June 2017 12:09:47

  We have used Carpet One on Moore Dr. twice in the last two years. Once for hardwood and most recently for carpet. Both times we were extremely happy with our flooring consultant Lyda Arvin as well as the installation crew that came out. I am in the floor cleaning business, so I know some of the more detailed things to look for and they passed my scrutiny with flying colors. I would highly recommend them to anyone!

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  Valerie Morrison

  :: 07 March 2017 08:16:14

  10 days after my installation water began seeping up through my new floor. We discovered a leak under the sink. When we called the company they said, "It is not their fault, the floor is LVP and is 100% water proof, just pull it up and let it dry before you relay it." They offered to relay it at the rate of $20 per hour. While negotiating with them the salespersons stated, "The installer said there was no leak when he turned the water back on." Ultimately, we decided to take on the "relaying project" ourselves. During this time it became obvious that the floor was inferior quality, that having water under it for 10 days negatively impacted the integrity and it was damaged. We also discovered boards that did not go all the way under the quarter round and some boards that did not have the allotted spacing against the wall. The transitions were installed extremely bumpy and uneven. In the end, we compromised on a free box of Armstrong LVP, them repairing a small section under the fridge and the bumpy transition plates. We are two weeks out from the repair. Our floor is popping up in several places. We are dissatisfied with the services provided and the quality of the flooring. Looking back now, since they admitted to being the one that cut the water on and off, I should have demanded a new floor. I will not have this floor long. I will not use this company again.