Capital One Bank in Commack

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comments 3

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  Chris K

  :: 30 December 2017 08:18:59

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  Joy Tuxson

  :: 07 June 2017 14:12:08

  Went in today to deposit 2 checks- was told one of my 3 accounts was overdrawn I sat down with a "Banker" Zack" who was rude and condescending, like he was doing me a favor and annoyed I needed his help! I'm a business woman, have 3 accounts with Cap One and if I treated my clients like that I would have no checks to deposit. I latter called from my office to speak with a manager and the "gentleman" on the phone was just as rude. He told me the Manager was out today, there was no assistant manager and when I finally said yes to speaking with a Banker was put me on hold with music until I finally I hung up. Only reason I gave 1 star was so I could post. My advice is go to another Bank. I'll probably move my accounts. Very Unprofessional.

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  Gregory Sforza

  :: 29 April 2017 15:49:48

  This is not about this branch but against capital one as a whole. I have been banking with them since they took over North Fork bank, many, many years ago. We moved our personal accts. several years ago. My business account is going too.They make doing business extremely difficult. They are structured so that no one has the ability to think for themselves or correct issues they create. The information they give you is normally bad. The will freeze client payments for random explainable reasons ($25,000 just recently, repeat customer) and puts holds funds. You will never get a call notifying you there is a problem and you are lucky to get a timely letter. Several years ago they tried to get me into a business loan and sign without giving me the interest rate, when I pressed them the rate was not what they promised, ridiculous AND they wanted to take my grandfathered 3% for life line of credit and almost triple that rate. It's going to be a huge pain to move this acct. but I have to.