Cafe Lily in Decatur

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comments 5

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  Toni Hammond

  :: 21 May 2018 12:56:13

  One of my fav places to have Mediterranean food! Never disappointed in the food or service.

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  What's On Her Wrist

  :: 13 May 2018 21:05:11

  We have lived in Decatur for thirteen years and have dined at this restaurant dozens of times and have never had an experience like we had tonight. I want to be clear that our server -- Avery -- did his best to make a bad situation better. He was attentive and apologetic and kind, and so our issue is not with him. We had a 6:00 Mother's Day reservation for four which included our eight and twelve-year old kids. We understand that it's a busy holiday, but the restaurant should also understand this and staff the kitchen accordingly. We ordered no appetizers - entrees only - and still, waited nearly an hour before being served with our entrees arriving at 7:00. There is no children's menu and the restaurant refused to do a half order for our youngest, so these were full priced entrees starting at $20.00 and going up. After several discussions with our apologetic server, we asked to speak to the manager, Katie, which is where it really goes badly. I've never in my experiences dealt with a less empathetic manager of a restaurant in my life. She was defensive, non-apologetic, frazzled, and just continued to use the excuse that the restaurant was busy. I continued to reminder her that she was making her problem our problem. It's Mother's Day, which she knew, and as the manager, it is her responsibility to have it handled. An hour is an absurd time to wait. And if a family of four has to wait that long, the least one can do is be apologetic. She was not. Not even a little bit. Even when my son's thirty-dollar entree arrived COLD, she did not take it off the bill. She offered NOTHING to make it right; not a discount or a free drink. Nothing. She never even came back to our table to check on our situation after our original complaint. Horrible, horrible, horrible. How she is the manager of this place is beyond me. We have always loved dining here, but after tonight's experience, it will be a while before we come back. The food is almost always consistent and the service is usually fine. The management, however, needs a change.

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  Daniel Pirkl

  :: 11 May 2018 23:47:55

  Fantastic food and service! Thanks to everyone for making our party so amazing! We had our wedding rehersal dinner there; my 94-year-old grandmother lover her soup and chicken parmesan. I enjoyed my lamb, too! The staff was great taking care of us, even though we were such a large group! I will tell everyone I know how awesome Cafe Lily is!

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  Dayn Riegel

  :: 25 February 2018 21:29:28

  Updated: Went there again w/ the family and had, quite possibly, the best meal we've ever had there. Even our pickiest daughter was happy. Dinner, drinks and dessert were simply fantastic. Service was great and even as the night became busier we were never ignored. Highly recommend. One of our Top Ten for Atlanta.

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  Jeremy Swartz

  :: 09 January 2018 21:13:43

  Great food and service. I have eaten here many times and never had a bad meal. They have a nice selection of specials to keep things new, fresh, and interesting. The lamb dish I eat here was probably the best lamb I have gotten in a AUS restaurant. The downside is that there is not really a place to wait is your can not get seated right away.