Budget in New York

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comments 5

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  Leonard Genders

  :: 26 May 2018 10:36:50

  Horrible customer service. Claimed that I would have to take a $500 charge on my card but did not explain why when I asked. Marlene couldn’t give me a straight answer as to why that would happen. She said, “Sometimes it happens, sometimes it doesn’t. I don’t know. We will see.” Manager would not leave the office when requesting to speak with them. Ultimately canceled my reservation because Marlene was incredibly disrespectful and unhelpful. She did not understand how to assist or help her customers. Customers that went through her line took the longest and seemed to be the most frustrated. I will never book/reserve with budget again.

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  Tiey Ellis

  :: 17 May 2018 19:58:29

  I can only say nice things about my experience. The rep over the phone was so nice. He helped me fix my issue and helped me get a great deal. The rep at the location was extremely nice. I did not have any issues but my sister did and she went ABOVE AND BEYOND to help them. Even if that meant referring them to another location because of their situation. Most places are like "oh well, have a nice day" but this lovely woman left her station to help us. (I dont know her name but this was at the JFK location). I will ALWAYS use Budget because their customer service reps are AMAZING!!!!!

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  Susana Garcia

  :: 11 May 2018 20:06:12

  Alugamos um carro e fomos ENGANADOS por funcionários da Budget. Pessoas desonestas!!!! Quando chegamos na loja não tinha o carro que alugamos. Nos ofereceram um carro de maior valor insistentemente, que não aceitamos! Tentaram de todas as formas que aceitássemos um carro de maior valor !!!!!!Como estávamos com tempo esgotado para entrega do apartamento que tínhamos alugado e precisávamos devolver , tivemos que aceitar um carro de categoria inferior, pois não aceitamos aumentar o valor da locação. Expressamente dissemos, também, que não queríamos alguns seguros adicionais, mas que foram incluídos sem nossa autorização o que aumentou o custo final em 200 dólares!!! Leiam atentamente todas as cláusulas do contrato! Cuidado! Isto foi picaretagem!!!! Não aluguem com esta empresa!!!!

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  Christine A.

  :: 21 February 2018 23:37:54

  Booking online relatively straightforward. Was picking up at one location and dropping off at another. Staff at each end efficient, informative, pleasant. Price far more reasonable than other, usual name, car rental companies that had found online. Car perfectly clean, perhaps a smell of cigarette smoke? Was able to avail of EZ-Pass for a few dollars more.

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  Белько Юрий

  :: 08 January 2018 21:18:59

  Заказал машину заранее, при получении не оказалось моего варианта. Попросили доплатить 175$ за предлагаемый вариант. Полное равно.