Avis Car Rental in New York

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comments 5

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  Yinn Fern

  :: 29 May 2018 12:55:50

  Avis does not let you choose at least between two cars as other rentals do.. The rep chooses what she wants for you.. Terrible idea. The first time- there was a Jamaican lady with very very short hair..this rep was not in a happy mood, she was annoyed that we rented through an app that gave us a discount rather than only from Avis and decided to voice her annoyance...she gave us a compact car with dents and stains on the seats when we actually paid for a standard car. We decided to let it go Because we already waited long enough and had to go out of state. And it was only our first time here The second time around, the other rep was very kind and gave us a nice premium car as we paid for.. We also told her about our previous experience which may have helped in getting the right size car. When she gave us the premium Chrysler, it looked great, however the inside was sticky on the dash and the steering wheel was unclean and sticky..it also had smudges on the dash and on the glass on most Windows.. The mirrors had water residue as well which made it unclear to see through it while driving. Finally as we drove, our family noticed that some LED bulbs went out on the vehicle on its front lights..so one side was brighter than the other as it caused dimming.. We had to clean the inside of the car and decided to report everything else.. We've never had to take time out of our trip to clean two cars back to back from any rental company..nor clean any car from them at all. We felt if we were able to choose between these and another vehicle as other rentals give the choice we could have went with a cleaner car on the inside and saved ourselves the unnecessary trouble of everything else in both cases between our first time and second time. We had to report these things to Avis when we returned. All in all.. The whole idea of not allowing the customer to choose between at least two vehicles is just terrible business.. We like to rent a lot for several family trips in the year, this experience was the worst thus far. Some of the customer service reps have too much power in choosing the car they like for the specific ppl they want them to have it. According to how they feel about you. Those who are assigned to clean the car must either sit around or simply do a fast job without putting any effort or detail into their work. Must not care about their company. It's unfortunate that the owner can read and reply to all of these reviews stating to call Avis and work it out.. and yet still no change in customer service nor cars.

• en

  Sheremetyev Heights

  :: 14 May 2018 12:00:20

  Service was correct in terms of the car rental and answer to our requests. However, the staff gives virtually no attention to customers. We felt very transparent during the few minutes spent at the car rental counter. Avis needs to do better on this.

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  damir ashirov

  :: 14 May 2018 06:49:02

  Все хорошо, получать автомобиль только долго. стоял почти час)

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  Иван Иванов

  :: 30 March 2018 12:28:56

  Очень удобный прокат. После аэропорта едешь одну станцию до проката (федерал серкл), выходишь и упираешься в дверь AVIS. Выдача машины заняла 3 минуты, возврат занял 1 минуту. При возврате нужно заправлять машину - заправка буквально в 200 метрах (но там принимают только наличные, российские карты не работают, но есть банкомат). Отличный сервис, рекомендую. Very comfortable rental. After arrival to JFK, you go one station to the rental (federal circle), exit and you will meet AVIS. The delivery of the car took 3 minutes, the return took 1 minute. When returning, you need to refuel the car - gac station is literally 200 meters (but they only accept cash, Russian cards do not work, but there is an ATM). Excellent service, I recommend.

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  Сергей Ковалев

  :: 21 September 2013 01:24:09

  Доброжелательный персонал. Вместо забронированного Форда Эдж дали новую Тойоту Хайлендер с пробегом 23000 мили. Хорошая машина. Вместе со страховками и Эмердженси Асситс стоимость за 6 дней стала 700 долларов.