Budget Car Rental in Long Beach

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comments 5

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  Andrew Smithson

  :: 12 May 2018 12:15:39

  I would have gave it a 0 * but I can't very rude service will never rent from budget they suck

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  Georgina Velasquez

  :: 15 April 2018 14:01:28

  This location is great. Easy pick up and drop off.

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  Jacqueline Justiniano

  :: 07 January 2018 16:23:32

  Very Disappointed with this location. The hours are limited as they are located inside a hotel. I was aware that when returning the vehicle there may not be anyone there, but what they need upon return was not clearly stated when I rented the vehicle at LAX(also a bad experience). It was very difficult to find where to park the vehicle. you go down three levels of the garage and maybe only see one sign on each level. It was very difficult to find. I was ready to return the Keys, however I apparently kept the wrong documents with me and they required another document that was given to me. Because it was at a different hotel, I had to get that paperwork before returning the key and I called the 800 number to ensure that I will not be penalized for returning the key a little later. They said that was fine, upon returning back to the Budget stand when they were open, there was a "Back in 15 minutes sign". AFTER 30 MINUTES OF WAITING for the attendant to come back from his "15 minute break" I had to leave to catch my ride for my cruise. When I arrived back from my cruise, I found out I got a $150 for a late charge. Budget is unorganized and I did not get decent customer service. If at all possible, I will make sure I will never have to rent thru them again!

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  Leo Ruiz

  :: 10 July 2017 21:35:42

  Made a reservation for a mid size car at 2:00 p.m. for the same day. Received cofirmation number. Arrived at 5:30 p.m. and was told they only had vans available. My wife does not drive vans. So we left without a car. They get one star because they offered to give me the van at the mid size price, and the price was half of what other major companies charge.

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  Josh Mit

  :: 20 June 2017 23:15:39

  There are bad companies and there are downright shady companies - Budget Rental at the Long Beach Airport, California office is the latter. I started with a $125 reservation for two and half days, which sounds perfectly reasonable, right? Then somewhere in the digital fine print, a "small" deposit that was never refunded and sweet talk of "it's only an estimate," I was conned over an extra $100 for the same two and half day resevation! Unbelievable! When I called customer service to break down the charges, the guy on the other end was a monotone robot that kept saying, "with all due respect, these are legitimate charges" over and over again because he probably gets the same pissed off, ripped off customers calling all day and reads from a script. This company is right up there with the worst of the worst when it comes to Better Bureau businesses. They con people and rip them off for a few extra bucks and care nothing about customer service and repeat business since they got their money from some schmuck (me) who decided to give them their business. You got me this time, Budget, but it was once and only once. I will NEVER rent from them again!