Black Tie Plumbing in Grand Prairie

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comments 5

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  liltcup Jones

  :: 15 June 2018 15:27:15

  The appointment scheduler was rude and assumptive in her demeanor..I went against my better judgment and booked the appointment.. The technician Craig was nice but didn't have shoe covers which I found odd, especially considering the company name Black Tie plumbing one would think exceptional service..payment before the job was completed was required upfront..I found this to be odd and a little unsettling..I wouldn't use them or recommend them based on this interaction There was no reason as to why this was done The plumber Craig, was pleasant. I see that based on the reviews the front staff is just rude .. Glad to know that!!! 👏🏾 Good job

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  Brad Masters

  :: 10 June 2018 15:57:59

  This company wanted to overcharge on a hot water heater replacement. We called our home warranty company, they contracted out with Black Tie. The rep that came out came up with $1300 in additional charges that we’d have to pay....all completely bogus. The amount of pressure that this guy applied for us to sign and give him the job was insane, all which is on video surveillance. One of the most ridiculous charges was $250 for a permit...which cost only $100. I would never do business with an organization like this. After having another plumbing company come out, we were only out an additional $400, not $1300!! Always get a second or third opinion when dealing with this company. Buyer beware!!

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  Hunter Johnson

  :: 02 June 2018 11:00:40

  Black Tie is a great operation. Their plumbers are friendly and very knowledgeable. They can handle any plumbing issue. I use them for commercial properties so there’s no doubt they can address your needs at your home.

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  Shauna D

  :: 23 May 2018 23:47:11

  I had a massive back up at my home and didn’t know who to call, so I asked my neighbor who he used and he told me about Blacktie Plumbing. I called them and was immediately impressed with the office staff and their concern for my issue. They got me on the schedule for the same day and came out in a few hours. The plumber gave me a no cost estimate and I agreed for the service. He then ran his sewer machine and cleared the blockage. When I asked what had caused the issue he told me that there was a large amount of grease buildup. He then asked me if I would like to get the grease out of the line. I of course said yes, but was concerned about the cost. The plumber Jeremy then called is boss Chad and asked what we could do to help me out. They gave me a combo discount and took great care of me. I will recommend them to all my friends and family as they were awesome!! I never felt pressured in any way. They made me feel like family. Thank you Blacktie Plumbing for the great work and making something so overwhelming become way less stressful. #Number1PlumbingCompany

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  Justin Dyniewski

  :: 22 April 2018 17:02:10

  I had 2 water heaters that needed replacing and can’t say enough about how professional black tie was. I spoke with Chad on the phone who set everything up, found the best price for me and was very reasonable compared to other quotes I obtained. Brad took care of the installation and it went smoothly. They did a great job and left the house better than they found it. We will definitely be recommending them for friends and family.