Big Wheel Bikes in Arlington

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comments 5

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  Faheem Noor Ali

  :: 30 January 2018 15:23:52

  I have been getting my bike serviced here for years and they have done a good job. The other day I came in because my gears weren't shifting correctly and the clip for my U-lock broke and they helped me immediately by explaining that the cables were pulling at the gears and they found me a new clip for the lock. Great service

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  Silver Girl

  :: 31 October 2017 17:08:23

  Brought a flat tire in for repair. It was patched for $5.00. Great! You think. Leaking air the next day. Didn’t bother to return. Went to a pro shop and replaced the tube. Very poor customer service and repair.

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  Edmark Aleman

  :: 27 August 2017 17:23:55

  Awesome customer service, Bryan was very helpful through my purchase of my new Bianchi bike. Highly recommend to visit this store!

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  Tim Tom

  :: 14 August 2017 01:34:50

  I came in to get an estimate for replacing the chain on my bike. Brian explained that the chain and cassette sustains similar wear and tear, so both should be replaced. This advice is consistent with other shops I had been to, but Brian's estimate was better than 3 other shops. He was knowledgeable, polite and professional. The location is great too. It right off the bike path and is next to Starbucks, Italian Store and Giant supermarket. While I was in the shop, not only did Brian immediately installed a new screw to replace one that had fallen out of my Shimano shoes, he also tightened the screws on my other shoe. Excellent customer service; I will definitely come back to service my bike at this shop.

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  Jack Leung

  :: 20 July 2017 15:53:04

  I dropped my bike frame off for service (stuck bottom bracket removal and replacement) and was ready to pick up in about an hour! Brian was very attentive and knowledgeable. When I pick up my bike frame, Brian explained in detail the problems I had with my old bottom bracket and told me what I should expect from one that works well. Overall, it was a very pleasant experience. I will take my bike there to service from now on.