Best Western Bowery Hanbee Hotel in New York

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comments 5

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  Claude Goldsmith

  :: 23 May 2018 14:38:37

  Very friendly and accommodating. Walked into hotel having been dumped off 6 blocks away at 9 p.m. and just felt better walking in the door. Everyone, from front desk to housekeeping to food service was just so nice. Changed all my preconceived notions about New Yorkers - wonderful people. Even helped us out arranging transport back to JFK when our previously arranged "shuttle" went very south on us. Thanks so much for everything.

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  Deidra Pender

  :: 17 April 2018 14:01:40

  Great service up until we checked out, unfortunately. My mother and I paid for a car through the hotel to take us to JFK. Karen, at the front desk, was paid a deposit of $12. On the receipt she wrote the remaining balance of $47, which we asked could it be paid with a credit card and she confirmed yes. No other disclosures of additional fee’s were mentioned on the receipt that was provided to us. However, we later learned once we got into the vehicle that we had to pay an additional 10% if paid by credit card. As we were not prepared to pay cash, we had no option but to pay the additional fee’s or get out of the car. We spoke to Best Western while in the car who then told us that there is a sign on the front desk disclosing additional credit card fee’s, however it was never mentioned by the employee or written on our receipt. In addition, it was very deceiving writing our remaining balance on the receipt if it was NOT the true balance.

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  Emily Gowdy Canady

  :: 11 April 2018 11:12:05

  This was the perfect hotel for our family's trip to NYC for Spring Break. It offered a good and broad breakfast. The room was clean and the bathroom was updated. It was also steps from one Subway stop, and just a few blocks from two others. The room was bigger than expected and had queen sized beds. The staff was friendly and knowledgeable. I would stay here with my family again.

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  Donnie Ford

  :: 19 March 2018 20:29:27

  One star for the lack of customer service given by the receptionist name Stanley. He gave me a room that did not have a working heater and also the window that would not close. His aura was super dry upon arrival and he was not informative. During the process of booking the room and payment. I had to ask all of the questions instead of him just providing it. Room was nice but I had a unpleasant experience. Thanks Stanley 👎 On the bright side... the room was really nice.

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  Kaytlin and Winston McGrogan

  :: 11 March 2018 13:42:25

  The hotel, breakfast, and staff were all really great. The room clean and comfortable. We were greeted every time we passed the front desk and offered assistance with directions and the subway system upon arrival. The breakfast was fairly good too! At one point, they had run out of eggs, and made a fresh omelet for us. They have a variety of food and drink options. The only downfall (which has nothing to do with the hotel itself) was the noise level from the streets below. I found it quite loud and difficult to sleep at times. Overall a great experience.