Bank of America Financial Center in Mahwah

🕗 opening times

comments 5

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  debi Carlton

  :: 21 January 2018 18:57:12

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  Peter Chong

  :: 15 November 2017 14:01:48

  I'm surprised in how poorly managed this Bank of America is ran. I don't understand how you have one teller handling both the drive-thru and front desk and you have two bank managers just sitting at their desk completely oblivious to the fact that three people ahead of me walk out without fulfilling their banking needs. Just because your a bank manager and being a teller is "not part of your job description" doesn't mean you should let your customers walk out in a terrible mood. This bank used to be fast and efficient but its headed in wrong direction in customer experience and service if it continues to be ran poorly.

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  Mendel Gordon

  :: 16 July 2017 17:43:37

  ATM worked great

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  Victoria Janssen

  :: 13 December 2016 15:30:14

  Most incompetent banking staff I have ever had the misfortune to work with in my life. The banker I was approached by had no reservations about having a very public conversation with me about my account but then told me she couldn't help me with my online banking account questions due to security reasons. She was very stand offish and didn't even invite me to sit down for a more private conversation. She proceeded to belittle me by saying my questions were simple and could be answered easily by going online. (As if I haven't tried that....) sigh... whatever happened to good ol' fashioned customer service...

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  Patricia Maiello

  :: 07 August 2015 08:04:29

  This review is more for the business in general than for this location. Customer service is subpar and can actually be rude and inflexible, especially considering the number of accounts my family has with them. Ive found this to be the case numerous times. I will be looking into changing banks very soon.