Baby Grand in Saint Paul

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comments 5

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  Brooke Schaeffer

  :: 23 May 2018 05:51:23

  If I could provide zero stars, I would! I ordered a matching nightstand and accessories for a floor model crib and dresser in January 2018. After 4 months of receiving no update on where my order was, and after multiple calls, emails, and visits to the actual store to obtain updates, come to find out that Baby on Grand can’t even obtain the nightstand that they sold to me initially! This company has had my money now for nearly 6 months and I still have no product they promised. I was given the option of having a “similar” nightstand which isn’t even the matching one to my child’s bedroom set - and I foolishly agreed as I just wanted to be done with this whole nightmare and this store can’t even tell me where THAT is! Bottom line - if you can’t walk out of the store with your item in hand, don’t bother - all the reviews on here related to custom order or shipping orders are negative reviews. Staff are unresponsive and unprofessional.

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  Samantha Huet

  :: 04 January 2018 19:20:05

  Lovely shop and top notch customer service. Patty went above and beyond in helping us pick out items for our nursery. Definitely will be back!

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  Lauren R

  :: 24 June 2017 01:08:42

  Purchased a dresser and a couple of other items from Baby Grand, spending a significant amount money. Staff was very helpful and informative that is until the items were delivered. I paid to have the dresser (over 100 lbs) brought inside and up a flight of stairs. The delivery men were kind and courteous that is until they left I saw they had cut the trim off the dresser and left on the floor in the middle of the room. Not a single word. I called the store and explained to salesperson I worked with and she said she would have the owner get in touch with me. While the damage is in an area that can be hidden when I'm paying for delivery on an dresser that is more than $600 it should not be damaged at all. Needless to say I have yet to hear from anyone at BabyGrand or was I compensated for the damage done to my item. I should have know then they were not a company to do business with. I also ordered a mattress and bedding which were supposed to be delivered a week after I placed the order in store, again for a significant amount of money. A few weeks went by and I heard nothing from them. I called and they said oh there's a back order we will let you know when. Great you should have done that without me having to call, only problem this was not true. A weeks later my little one decided to come early, making my need for the mattress pretty urgent. Again I had not heard from nor was the mattress delivered as I had paid for. I called from the hospital and left multiple messages, guess what no call back. I finally reached someone on my fourth call and very annoyed the person stated "we got your message and are working on it. When can you come pick it up?" Are you kidding me. I just told you I am having a baby early and you want me to facilitate picking up a mattress and bedding which was to be delivered? We had the items picked up and they were poorly packaged as well, very dirty. I don't think it was used but I suspect it was a floor sample of some sort. I didn't bother complaining as with the furniture they wouldn't do anything because they already had my money. While their staff is knowledgeable and they offer a wide variety of quality products their customer service leaves a lot to be desired. When dealing with people during what is a happy but stressful time follow up and quality customer service is required and unfortunately they are unable to provide that. I strongly discourage anyone from doing business with them.

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  Jamie Griffin

  :: 21 February 2016 10:05:50

  Have been here several times, shopping for natural, organic, baby safe items. They have a variety of easy-to-use products. Great selection of the best strollers and car seats. Also a variety of all wood, environmentally safe, low off-gassing baby furniture. Their staff have a remarkable knowledge base and are willing to spend time explaining the products and guiding you to the right product for you. While many products here are high-end, there is a respectable number of lower priced items that have been vetted for quality. As a first time mom I felt lost in babies R us - Baby Grand was a great shopping experience. We bought the Nuna car seat in sand. They did not have it in stock, it took about 4 weeks to arrive. This wait didn't bother us because we had started shopping when I was 4 months pregnant so we had plenty of time. Baby grand offers a free car seat install whenever you want, this is usually $30 at big box stores. I can't imagine why these reviews are so low. I have been treated so well at this store and I feel they have great products and their staff so knowledgeable and experienced - things that are hard to come by these days. I love to support the local shopping experience. They have done the shopping for you. Makes things so easy!

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  Hope Betterman

  :: 27 December 2015 14:20:34

  I love this store. Their items are pricey, but I they have different wraps and soft shell carriers in store that you can try on which is helpful. I picked out a glider from them and the staff was so very helpful with the process. They have such cute items and it is fun to look around! Also upstairs they have a few nursery's set up to get ideas.