AT&T Store en Fort Worth

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comentarios 5

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  Ana Gonzalez

  :: 20 May 2018 15:34:01

  Literally got turned away for interrupting a game of catch just now. Came in because 611 told me to come in. All I need we was to remove a line and maybe buy some accessories. They said they couldn't help with anything at all. Seriously playing catch. Filmed them through the window after I left. Not the first time this has happened at this location. I will call and complain. Hopefully they can look at their security footage and see why sales are low there.

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  John Davis

  :: 29 August 2017 04:14:42

  Your company sucks. You make us accept it or we're forced to the library. Get the out of my complex.

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  Erica Spence

  :: 09 August 2017 15:40:43

  I won't give this store even one star. I had to in order to leave a comment. Orlando is the rep that "helped" me get a new phone along with new Direct TV service and royally screwed me over. I've done nothing but deal with additional charges and correcting all the errors he made. I will be cancelling my service as soon as my 60 day period is over. Thank God Verizon will buy me out of my contract!!! Sad... been with AT&T since 1992 and can't wait to get out.

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  Clifton Ellis

  :: 01 May 2017 15:20:14

  BEST EXPERIENCE: Customer Rep, Holly, helped me with sign-up for cellphone and home internet and couldn't have been more polite. She was very helpful in figuring out what I need and then implementing the next steps in the process. It's rare I come across such an individual so I had to write a review. Thank you Holly! You have renewed my faith in ATT Customer Service. - CE

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  Robert Den

  :: 02 February 2017 23:12:18

  Zeke, an assistant manager at this store mishandled my iPhone trade-in paperwork so badly that At&t was unable to handle my $350 early termination fee (promotional reimbursement) for over 10 weeks; 4 weeks past the normal processing time. I transferred my girlfriend's sprint phone line as my 5th line and filed paperwork online in November to receive the $350 refund for switching that line to At&t. My refund was over 2 weeks past due and Zeke agreed to handle it that day. Later he called back to say it may take a couple more days. Now, over a week later and no word, no call or text from Zeke and he has not returned my messages. I'm effectively cheated out of the iPhone 6s I returned in November, and the early termination fees I paid to Sprint for switching to At&t. Shame on you Zeke! Furthermore, shame on you At&t !! I asked At&t billing staff and supervisors to help me resolve this - over 10 calls to their billing, support, and customer retention people but everyone says I CAN'T. I asked what I did wrong and they said nothing but you do this or that. I have done everything they asked and now my dignity demands I do what I CAN - SWITCH to Sprint or T Mobile. I'm just one person with 5 lines and 10 years loyally standing by AT&T. Everyone around back then knows how bad service was as they struggled to perform in the early iPhone era. Today, whoever is allowing this kind of indifference for the good will of customers Is destroying At&t for the long term. I'm sorry to leave At&t but I'm more sorry that At&t's values have eroded to this low level, and they think everything is OK. Its very very sad to be so betrayed but its at&t's loss.