Apria Healthcare in Sacramento

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comments 5

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  Craig Woody

  :: 09 May 2018 16:22:26

  I have to agree with the majority of posters. This has got to be one of the worst, least customer focused and unprofessional companies in history. I refilled my CPAP supplies and was asked if they could charge my credit card for any balance due. I told the rep that I did not give consent, and explained that I’d met my out of pocket max for the year. I requested they call me for any balance due so I could find out from my insurance why that might be happening. You can guess what happened next with this god awful company...they charged my credit card. I called the next day and was told by “Daniel” I had to wait 10 days for the charge to post to April, even though it’s posted to my credit card. He said he would track the charge, refund it and call me when this was done. No call from “Daniel”, who was obviously in an offshore call center. To make a long story short, I went through 4 more reps, 2 team leads and a manger over the course of more than 30 days. I escalated twice and never received a single call back. When I’d call, I’d wait 30 minutes for a rep and then 45-60 minutes for a lead. The final straw was when I was told they’d send me a check. I called back two days later only to find out the request was still in a pending status, and would take another 10 days once approved. Oh, and the group that approves the checks not only doesn’t take inbound customer calls, they don’t take calls from the reps or leads either. This company is one, enormous sham. This is our health they’re messing with. People sick, in pain, sometimes even desperate...and you have these unsympathetic, uncaring and insensitive morons trying to make a buck off you anyway they can, even if it means they negatively impact your health. They need a good class action lawsuit that destroys the entire company. They aren’t held accountable, they know it, and they flaunt it. They’re the worst of the worst and shouldn’t be allowed to be in the healthcare business. Sadly, there aren’t many options, and your only madam ever dictates what DME you can use. The end result of my story? The final lead I spoke to manually issued a refund and I had it in 2 days!!! There’s a cozy place in hell for this company, it’s leadership and many of its employees.

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  Lori h

  :: 25 April 2018 19:03:42

  no communication. these guys are horrible. can't get anyone local to answer phone.

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  Braxton Sheehy

  :: 14 February 2018 18:11:59

  Nice people and patient. Took their time to explain everything. Had there sleep specialist call me and answer all my questions. Highly recommend this company.

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  Steph Flora

  :: 20 January 2018 21:27:52

  This is by far the most God awful company I have ever had the displeasure of dealing with. I was told today that a hospital bed would be delivered to my 87-year-old mother‘s apartment between 2 and 3 PM. By 4:30 they still had not shown up. I called the company and spent over an hour on the phone - most of it spent on hold. After ripping them a new one I was told the truck was in my city and on the way. Mind you, it takes less than 10 minutes to go from one end of this city to the other. Two hours later the bed still isn’t here. I called back and now I’m being told it will not be delivered for another 2 1/2 hours. These people are absolute morons and I would suggest you run as fast as you can to find another company that will take care of a patient the way a patient should be cared for. Their customer service is abominable. I would suggest you please read the reviews as over 90% of them rate this company with one star.

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  Bev Ban

  :: 07 January 2018 13:49:40

  Paid 300 per day for a care home placement for my mom. 4 days of appointment no shows so far. A promise again of delivery by noon today. I have calls in to other provider's. Today is the last chance.. I paid more in delay costs that if I had purchased her a bed. In addition to the stress from this company. The went from the biggest and best to a poor excuse for a garage based vender would give better service. Customer. Service has been a big joke too. The most unprofessional I have ever dealt with