Appliance & AC Services in Washington

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comments 4

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  cyriacus Igwilo

  :: 22 February 2018 17:50:52

  Terrible service

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  Bronwyn B

  :: 23 July 2014 11:25:07

  I was charged over $300 for a dishwasher "repair" that was totally ineffective. When I called to complain, was told that I would be charged $150 for a return visit. It took six phone calls to even get a call back from the tech. And my attempts to contact an owner/manager have been totally fruitless. This firm is incompetent and has no customer service ethic whatsoever. I would never use them again.

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  Jess Den Houter

  :: 07 July 2014 18:27:09

  First, the good: They were very responsive and fixed the issue. However, I remain concerned re: the pricing structure. I needed to get the door switch replaced on my dryer. The cost for a door switch is $20. Let's say they mark it up 50%. That's $40. Think maybe $100 for 20 minutes of labor. Based on this and other quotes I had received, I was expecting somewhere in the $150 range. The bill was $324.77. Okay, fine: maybe there is more to it. I asked for a price breakdown and that is when I became very concerned. The technician said he could not tell me how they determine prices, the office tells him. So I called the office and asked for a breakdown of the price: they said that the technician determines the price, not the office. I asked how much the part was- maybe my Google search was underestimating the cost of a door switch. No one could tell me. I just asked for a price breakdown- didn't think it was anything crazy. Essentially, I'm pretty sure they charged me $300 for 20 minutes of labor. So, that happened. I certainly won't use them again; I'm pretty sure they just make up prices based on how much they think they can get.

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  Rashad Rivera

  :: 07 May 2014 23:49:32

  Where do I begging? First, this contractor missed an appointment in where they asked for a 5 hour window on a Saturday, but did not have the certify to call and cancel or explain why they did not show. Then after confronting them about it, they said they are sorry, then called back and said the repair-man will be there in 30 minutes; 30 minutes after the initial 5 hour window. Contractor shows up reeking of armpits and says "Oh, so sorry. The part the manufacturer sent was a 3 valve in stead of the 4 valve you need..." So after he left I decided I was not interested in his services anymore and cancels the follow up appointment. Needless to say, I'm still waiting for my $150 down payment for the part. My 2 cents: Don't pay in advance. And don't expect your money back if you do.