Zara in New York

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comments 5

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  K E N N E C T E D

  :: 12 June 2018 10:40:31

  I like the location of this store, but the mens store is downstairs and feels as thought it's an "after thought". In my experience, staff is cares more about itself than the customers.

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  Janet Park

  :: 02 June 2018 18:04:55

  This is actually my favorite Zara in the city so far. I always find something each time I visit! Although on the weekends it seems like there are always terrible lines.

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  ipsita kumar

  :: 27 April 2018 08:26:56

  The ace is best visiting earlier in the day when the stuff is more organized. Do not blame. The staff but people throw stuff everywhere and it gets a lot more chaotic in the evening. The staff is very helpful and help you find what you're looking for, and help look for proper sizes, etc.

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  Natali R

  :: 23 March 2018 18:15:16

  The worst customer service ever! I went to the store in upper west side and the cashier girl told me that my card didn’t go through, so I gave her another credit card. Few days later I looked at me bank account and I saw that my account was charged twice. I called the store to get a refund. they told me to come to the store and the store manager will take care of it. I went to the store and the store manager told me she can’t do anything she need to sent an email to the accounted office. She said usually it’s take between 3 to 5 business in Days to get my money back And up to 2 days I will receive an email from the “case department” And if I don’t receive anything she asked me to contact her and she will take care of it. I waited 3 days, and I didn’t received anything, I dictate to call the store and ask for her, She wasn’t there and when I asked for someone else to help me they hung up the phone on me! I called the ZARA New York office To submit a complain about the situation and find someone that can assist me better. They transferred me to “case manager” that told me we reviewing your case we will get back to you. So I asked him please provide me with information I didn’t received anything He explained me it will take between 4-5 business day to review my case. And he will contact me. I waited one week, I called him they still reviewing my case. I complained about the way they dealing withe my case and the behavior of the store. And ask to make up for it. I waited another few days he calls me to get my mail address to have them send me the check. Few days after he calls and says they not going to makeup for it. And the check is mail out today! I need to receive it up between 5-7 business day. I waited and guess what? I did not receive anything. I called again and provide them the information and the case manager told me I see that the check is mail to you It usually take between 10-14 business day. I have nothing else to say just Shame on you ZARA They way your representative handled the situation. It’s been a month and I’m still waiting for my check.

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  Jonathan Ramirez

  :: 20 March 2018 15:37:51

  The men’s fitting room was full so i went upstairs to try stuff on. I went in to any open room since there was not a fitting room attendant to help me. When i came out the cashier rudely said “next time the men’s fitting room is upstairs” I then said does it really matter? She said to me well you never know you could be a pervert. I was appalled that she would say this to a paying customer. Will never visit this location again.