Zales Outlet in Watauga

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comments 5

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  Sosila CB

  :: 12 April 2018 15:52:04

  This particular location has VERY POOR service. I am surprised they have 3 stars. Employees who work there does not know how to take care of their customers, so with that being said, I will no longer shop at any Zales nor recommend them.

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  Brent Light

  :: 02 March 2018 13:44:23

  If you want a positive experience, get your watches here. I bought 7.

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  Tracy Frizzell

  :: 06 January 2018 15:05:50

  The process is ridiculous I paid a lot for the stupid insurance but anytime I need anything done I have to go weeks without my wedding ring. I suggest shopping at a more local place instead of these chain store. They are not friendly or helpful at all! Don’t offer a protection plan on something and then require it to be kept for extended periods of time when other place can fix it quickly. Also bought a men’s citizen watch less than 2 years ago and the main pin fell out already and they can’t replace the pin they have to send it off!!!!! We paid way too much for the products and services we receive.

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  Noel Lee

  :: 22 April 2017 15:16:31

  Purchased my wife a watch for our anniversary about 8 years ago. It broke within a month and despite having purchased their extended warranty they refused to fix the watch or replace it because "they no longer carried the brand." Was not told it was a close out when purchased and my wife loved the design. Eventually got our money back (after about 6 calls to corporate in Irving, Texas), but will never do business with this company again.

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  Rene Gaytan

  :: 23 January 2016 22:29:50

  Something happened with the Management of this store. I have been going here for years to buy jewelry and to get watch batteries replaced. I love it because they did a great job and were reasonably priced. They had great service up until this last trip in January 2015, where I entered the store and you would have thought I was invisible. For all they knew I was there to purchase jewelry because while I was waiting, I was checking out the rings in the cases. I waited for about 15 minutes without anyone even acknowledging me so I finally left. Even when I headed for the door, you would think someone would at least ask me to wait, but nope. It's a shame because they are very convenient and prevent a trip to the mall. But with this kind of service, they won't be in business for long!