Zales in New York

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comments 5

• en

  Mahbooba Rahman

  :: 16 May 2018 16:32:56

  The sales associate RAHI in steinteinway store was incredibly helpful and friendly. She showed me some stunning rings and obviously, i ended up buying more than i had planned for. She is undoubtedly, an asset to the company. Because of her i would definitely go again. She gave an exceptional service..

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  Theodore Poumpouras

  :: 23 January 2018 22:36:03

  I Purchased a bracelet for a Christmas present for my wife and I we went back to exchange it for a necklace. The Lady was nice and helpful. However during the exchange I was not sure if they actually gave me my new item. I walked out assuming my wife had the bag and my wife thought I had the bag, we realized when we got home. So, that’s not the reason for the one star. I went back after and asked them if i left the bag behind and i quickly got an answer of “No we never make mistakes we gave you the bag”. I was not accusing them just wanted to make sure they didn’t forget to give me the bag after the return was processed. I went straight home after that and found it strange that I misplaced it, i checked everywhere. I went in again and asked if they can just show me video to see that they did give me the bag. (Maybe i dropped it outside or something) They did not do it until I called back multiple times, it took about 10 days of calling and asking. Finally I called the following week and asked the manager again about checking the cameras, she then tells me they checked the cameras and she saw they gave me the bag during the exchange. I asked the manager to please just send me a snap shot of the screen using her phone or I could come in to just physically see it myself on the monitor. I just needed reassurance because I really believe I didn’t get the bag with my purchase. But I refrained from accusing them and just asked for proof. The manger continued and and said to me “they can’t do that”, that it’s not possible to take a photo of the screen showing me walking out with the bag using her phone and she would be able to show me in person. Here is the issue and I hope someone from corporate reads this. I walked out in a rush and even though it’s my fault, as a customer you should humor me. Show me proof, instead they dismissed me. Maybe they were worried I would be right, or maybe they thought I was lieing and trying to get a free necklace. But I wasn’t. I told them I just needed to see if I walked out of the store with my purchase. And they were not able to show me I know when I called in last and the manager told me she checked the cameras I could tell she was lieing. I asked her what time was it and she didn’t know. At least if she gave me the exact time I would be somewhat be convinced about this. I asked for other details as well, did I walk out with my wife? Or separate? I got the answer back “I’m not sure” Anyways their jewelry is fine, price was good, but some of the worst people to deal with. I’m in retail I would of done anything to prove to my customer they got the product. They showed such little care to do so. Didn’t feel like a franchise. It’s not like I asked them to check the safe or for me to look at the cameras. Just give me some reassurance and let me move on. I tried calling corporate but every time it’s over an hour wait. Maybe they did give me my purchase and I just dropped it. But the lack of effort on their part was a zero.

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  angelie hernandez

  :: 01 January 2018 21:54:40

  My fiancé got me a bow tie promise ring and put insurance on the ring at least that’s what I was told I want into zales today to get the ring fixed because yet again another diamond fell off I went to a different location of the one in Steinway and the lady told me that there was no insurance on that ring and that we would have to pay out-of-pocket to get it fixed and apparently that’s what we did last time as well I am so upset and disappointed with the Zales there’s supposed to be the diamond store how having the best of the best and yet they constantly Continue to disappoint me I am very angry and upset with the service I am being given by the store in Steinway they are on organized irresponsible and unethical the guy that I spoke to hung up on my face twice I’m strong need to be eating with us to get my rings d continue to disappoint me I am very angry and upset with the service I am being given by the store in Steinway they are on organized irresponsible and unethical the guy that I spoke to hung up on my face twice That is officially one of the worst employees I have ever dealt with and I used to work in retail 🤬🤬🤯🤯😡😡

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  Peter Fernandez

  :: 26 June 2017 21:06:46

  I went into store today 06/26/17 to have my very particular girlfriend's diamond mother of pearl solar Seiko watch repaired. It's been 2 years since I bought it for her but it never fit right. I was told by a woman employee that she could not take the 2 links off the watch because she couldn't "see the pins". 😐 Really? C'mon. This was her just totally brushing me off. Even though I agreed to pay the ridiculous price $24.99 to do it. I explained that I had taken the watch to a private jewelry shop on Broadway and he did not remove the 2 links in a SYMMETRICAL way and I needed the clasp to be symmetric to the watch dial face on the opposite side. She didn't seem to care to understand me. She just kept asking me over and over how many links do I want off and that my girlfriend "had to be there" to size it, which is totally unnecessary. She was just utterly unwilling to help me at all. She suggested I go back to the same man who had previously did a bad job. I told her I refuse to do that and I came to this Zales because I thought they were professionals here and would really help me out somehow.... but silly me... I guess not. There were only 2 workers there. The dismissive woman I spoke to and a younger girl who seemed to be in training were the only ones there. This is not what I expected from Zales. Now I know. You won't see me there or anyone I know there anymore. Thanks for nothin! ✌

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  M Sawyer

  :: 08 December 2016 20:13:05

  I love this Zales store on Steinway the ladies are all so very help they made my birthday so perfect I wanted a very simple ring and that's what I got thanks Shirley and Lucia u guys are great