Wingstop en Champaign

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comentarios 5

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  Myra Highsmith

  :: 09 March 2023 13:24:45

  Have ordered pick-up twice in the past month, everything was perfect! Workers were very nice and food was amazing!! They need to have some sort of delivery though so I can order while I'm at work. Only downside. ***I know Uber Eats delivers but I tried that once and they left my Wingstop at a park, instead of the school building that I work at, that was RIGHT NEXT DOOR TO THE PARK AND THE ADDRESS THAT WAS LISTED!!***

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  A

  :: 05 March 2023 22:46:13

  Food's always great, really impressed by the customer service as well. Recently, something went wrong with our order and the manager, Brianna, helped us out and turned a negative experience into a positive one. Really appreciate everything Wingstop did.

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  S C

  :: 05 March 2023 21:30:10

  My husband and I love this place! The food is delicious, and the service is fantastic. Special shout out to the manager, Brianna, who saved the day when there was a problem with our order!

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  Jessica Parks

  :: 11 February 2022 15:17:01

  This has been one of my WORST experiences with a "Multi-Million Dollar" business to date. I ordered a meal for delivery. Not only did I not receive a notification email that the food was delivered, but my meal was missing the cheese for the cheese fries as well as my 20 oz Sweet Tea. See pics for reference. The food had sat outside for nearly 30 minutes and was cold. I spoke with an associate the first time I called about it. He was extremely unprofessional, they took no accountability for the mistakes and instead blamed it all on the 3rd Party (Doordash) THEY work with. It doesn't say that my delivery would be fulfilled by a 3rd party. He explained this and said basically there was nothing he would be able to do and that was coming from the manager. I was also told that they individual couldn't call me back because they didn't have my number or contact information. It is on the receipt attached to the bag they delivered. I called back a minute or 2 later because I realized I had not received my drink either. The same employee picked up the phone and when I started talking he placed me on hold. I called back and the same employee seemed confused when I started telling him what was going on. I let him know that he had just spoken with me less than 5 minutes ago and he said oh. I asked to speak directly to the manager and he hung up on me. About 5 minutes later I receive a call from the manager who turned out to be equally as unprofessional, turning snappy and loud. My whole agency heard this conversation, and we will no longer support this establishment, due to their lack of professionalism and horrendous customer service!

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  Aqueelah Abdullah

  :: 01 April 2020 21:23:44

  Past experience has been generally exceptional so I loved tipping them but when they messed up they did not follow through on the credit they offered me by claiming their was no documentation and the owner informed them that I had already received it, but how is that if there was “no documentation”???Management was very inconsistent and condescending in their communication when I explained that I never received the credit for my past order and would not provide the date I redeemed the credit. If you have any concerns I highly recommend just calling their Wingstop Customer Service because they definitely know what “Customer Service” means, especially during such a health crisis. I love Wingstop and the experience I’ve received from all locations but this one has highly disappointed me so it’s not an option of mine anymore. I’ve been in Customer Service myself for some time now and they obviously need to hire more personable management and/or adjust their training.