Williams-Sonoma en Bethesda

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comentarios 5

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  Christine Keating

  :: 02 May 2018 14:11:56

  I like come in to look at all the pretty things and equipment. It's very expensive with quality kitchen wares. Very helpful staff.

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  MICHAEL LaMONDA

  :: 04 April 2018 00:09:13

  Very good selection of quality cooking and entertaining merchandise. Top notch staff who are very customer service oriented and knowledgeable about the merchandise they are selling.

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  Bergie Templeman

  :: 11 February 2018 16:22:58

  One star is being generous for the customer service in this store. From the moment you walk in, its as if they're angry that you even showed up. I was passing by the store on a Friday, and saw an advertisement for a Valentine's day baking kids class for the next day (Saturday). I went in, inquired, paid the $30 per kid x 2 for the class, and was told the class was the following morning at 11 am. I confirmed the time multiple times with two different sales associates. Fast forward to the next morning, I show up at 10:45 (15 minutes early) with my beaming 8 and 7 year old beaming daughters, to find out the class actually started 10 am. Quickly deduced that the sales associates from the day prior had incorrectly signed my 7 and 8 year old daughters for the Sunday adult class which started at 11 am. Mistakes happen- I get it. My kids will get over this. At this point, the response I am expecting from Williams Sonoma is something along these lines : 'I'm so sorry ma'am, I do apologize. Let me refund your $ 60 dollars right away". Oh no, not the case. I was informed by Travis, their General Manager, that I would have to show up for the adult class on Sunday. Um, my kids are 8 and 7, why would they want to join an adult class- not to mention we weren't free. When I said no thanks, please just refund my money, I was then informed he would have to 'check' if he could refund my $ 60 dollars. Really? For your mistake? Travis then proceeded to ignore me and continue taking care of other customers, while I waited, with my now two much less beaming and increasingly disappointed kids watching the other kids finish the class walk off with their beautiful cookies and desserts. After being ignored for 10 minutes, I asked Stacey (literally standing next to Travis the entire time) if she could help me. Travis while taking care of other customers kept interrupting my retell of the story to Stacey with helpful interjections like 'The sales associate who signed you up yesterday is very experienced', "I'm not sure we can give her money back" and 'This weekend is so confusing because we have adult and kids classes'. Eventually, after pleading my case, Travis reluctantly agreed to refund my money. Wow- thanks Williams Sonoma. Your generosity is astounding. Not even once, did Travis apologize for the mistake on their sales associate part. Again- I understand sales associates make mistakes. But don't blame the customer for YOUR mistake. Stacey for her part- tried to be helpful. She offered some free cookies to the kids. No thanks- at that point I was beyond cookies. Sales associates like Travis are what drives customers to shop online at Amazon. Let's see: I pay less, get things shipped to my door, if I don't like it, I put it on my front porch. All that, and no dealing with incredibly rude and condescending sales persons who act like showing up to their store is a hassle and aggravation for them.

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  Anna Kelly

  :: 25 February 2017 11:06:35

  The customer service experience was so bad in this store on more than one occasion, I decided to simply not shop there for household items. I stocked my kitchen with things from other stores (was new to the area). Then recently I went in to make a large purchase and I was pleasantly surprised by a very nice and helpful person. When I returned the next day to purchase one more small item, it was back to being ignored again; it seems as though the customers at this store irritate the people who work there! I've rarely experienced a store wide issue like this!

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  Jennifer Speece

  :: 16 January 2017 00:42:59

  Worst customer service experience. The cashier was very rude. I needed to return a gift. She decided my transaction would take too long and asked me to step aside to help the person behind me. I am or was a loyal customer to William Sonoma. I will NEVER go back to this location. Make the drive to another William Sonoma location. It's just not worth the awful experience.