Westside Dental Associates: Lev Trostyanetsky DDS in New York

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comments 3

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  James Kim

  :: 30 March 2018 13:50:41

  I went to this place for about two years, and I've had many negative experiences. Today, I finally called it quits. Two examples of their unprofessionalism. At my first appointment, the doctor scraped a set enamel veneers off my teeth WITHOUT TELLING ME FIRST. When I got out of the chair, I was shocked to find my veneers removed. When I confronted the doctor about it, he simply shrugged his shoulders and said, "They needed to be removed." When I asked why he did not request my permission before removing expensive dental work from my teeth, he again shrugged and said, "Those veneers needed to be replaced." It didn't seem to occur to him that I might want to have a say in my own dental health. When I complained to the office manager about it, she denied even knowing that I had veneers in the first place. Of course, since they have all the records, I had no way to prove my case, and I ended up having to pay several hundred dollars to replace the veneers they removed without my permission. Because I'm easygoing to a fault, I was foolish enough to stick with these people for a couple more years. But today, they canceled my annual tooth cleaning THREE HOURS BEFORE MY SCHEDULED APPOINTMENT. They said their dental hygienists were on vacation. When I asked them why they didn't inform me earlier, since the scheduling conflict seemed entirely foreseeable, they claimed to have left several messages on my phone. My call log shows only one call from them all week, and even then they did not leave a message. Only today did they leave a message explaining the situation. When I told the receptionist that having to reschedule would be an inconvenience and that I would at least like an apology for the disruption to my schedule, she kept trying to turn the situation around and blame it on me. This is the part I truly cannot stand: after cancelling my appointment at the last minute, they tried to blame me for their own unprofessionalism. When I asked to speak to the office manager, she at least recognized that maybe it would be a good idea to apologize for the inconvenience. But when I pressed her on why I hadn't been informed earlier, she again went back to the same false story that they had left several messages and it was my fault for not calling back. She had absolutely no concern about finding out what really happened, no concern with discovering the truth so that she could improve the efficiency of her office, no concern with improving customer service. She just wanted to blame the patient for her office's screw-ups. From their other reviews, it appears that they're fond of blaming their patients for their own lack of professionalism. (Check out their reply to Chanel S on 10/31/2016, for instance.) If you're willing to put up with a disorganized, unprofessional office space, and if you're willing to risk having expensive dental work removed from your teeth WITHOUT YOUR PERMISSION, and if you're willing to have them blame you for their mistakes, then by all means, go to Westside Dental Associates. On the other hand, if you like a dentist's office that communicates clearly, that asks for your permission before performing drastic procedures, and that takes responsibility for their mistakes, I strongly suggest that you go somewhere else.

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  Leora Katayev

  :: 05 February 2018 15:25:59

  Had an amazing experience at Westside Dental. Great and caring staff.

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  Brittani Richardson

  :: 05 June 2017 14:13:32