Westgate Animal Clinic in Omaha

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comments 5

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  Rebecca Wolff

  :: 24 May 2018 11:33:04

  I recently switched to this clinic and I'm in love with them! Their prices are much more reasonable than the clinic I was taking my dogs to previously. The tech was very thorough and incredibly friendly. I didn't have much interaction with the receptionist or the vet, but I also was okay with that because of how great the tech was. I took my dogs in to have their teeth cleaned and to update their vaccinations. I absolutely LOVE that they have online profiles for myself and my pets. I'm so glad I made the switch the Westgate Animal Clinic and highly recommend them to everyone!

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  Majdi Alkarute

  :: 07 May 2018 18:37:16

  Nice people. Called in the morning, had an appt for me same day, arrived 10 min late, they handed me to the nurse, and then I met the doctor, all within 20 min of my arrival. Prices are reasonable.

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  Nancy Sullivan

  :: 25 March 2018 10:09:09

  My dog Buff is very weary of Veterinarians, from the very first time I took him into Westgate animal hospital it was an awesome experience. Dr. Petersen truly cares about the animals and their owners. His whole staff take the time to listen to your questions/concerns and show nothing but the utmost professionalism. Such a safe caring environment which makes Buff feel relaxed which in turn makes me feel good about bringing him into the clinic. Not only does Dr. Petersen care about the animals that come into his clinic but also the owners. He didn't make me feel rushed, all of my questions were addressed by the doctor and his staff were nothing but professional and respectful. I'm not talking about just the way I was treated but also Buff, who if you could see his reaction was very happy with his treatment. Dr. Petersens pricing is more than affordable which truly helps owners that cannot afford the high prices of getting their furry family members care. The Dr. and his staff even take the time to explain pricing of treatments and medicines beforehand so that owners understand what the cost is going to be so there is no "sticker price" shock. My dog is my world and I would not recommend any place that I did not feel was an amazing experience for the owners and their furry family members. I highly recommend Westgate Animal Clinic to all who want quality care with quality pricing and an amazing staff all around.

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  Michaela Donley

  :: 22 March 2018 19:16:56

  I will never take my pets anywhere else and I recommend them to everyone. The entire staff there not only cares for your pets like they were their own, but they also answer any questions you have and are so helpful in anyway that they can. Westgate goes above and beyond!!!

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  Shellie Rhoden

  :: 19 March 2018 20:22:46

  I run a rescue/advocacy group that prides ourselves on providing funds to those that go through our spay and neuter program. We sometimes have several dogs a month that need these surgeries scheduled. For years, we have used one particular clinic in Omaha for these surgeries. However, they book up quickly and sometimes are booked too far out for some dogs. With that being said, we looked for another clinic we could take our overflow to. We were referred to a vet clinic in Omaha called Westgate Pet Clinic. When I contacted them in the beginning of February, I first explained who we were, what we did, and asked if they were willing to work with us to spay and neuter our dogs for special pricing that they provide to other groups that referred us. They were very nice and agreed to help us out. I received an e-mail with their special pricing for rescue groups. This past week, one of our group members took her dog to them for a spay and other services. I contacted them during that day to ask how they would like us to pay for the services and they replied to send a check through the mail. Unfortunately, when the owner of the dog came to pick her up, the receptionist there put a halt to everything because she was not informed of this. This was the same person I spoke to a month ago and explained these people and the dog would be coming in and she agreed. The owner of the dog was treated very poorly. Our spay and neuter coordinator was contacted while the owner was there and she was treated very poorly as well by Lyn, the receptionist. I will not get into details on that because I was not there and I do not know what was said. It boiled down to the receptionist not giving the owner of the dog until she was informed of what I called about earlier. They also did not honor the special pricing like we previously discussed and agreed upon. That, of course, put the owner in a huge bind financially and they had to dish out more money than they expected in order to get their dog back. I was informed of all of this that evening and called the next day and left a voicemail. A few hours later, that same receptionist called me back so I could discuss with her what happened and where the disconnect occurred. What it boils down to is the three that were in contact with the clinic all told me the same story but the receptionist said they were all being dishonest. She claims we never spoke about the group and our pricing though I have the e-mail to prove we did and they agreed to give us the special pricing. She was so extremely rude to me as well. When I tried to explain to her why this was not right, she said she did not want to ever work with our group or our dogs again and to not call them from here on out. So, because of their mistake and miscommunication, we were disrespected. Before I wrote a poor review for how poorly we were all treated, I wanted to first reach out to the vet, Dr. Petersen, who owns Westgate Animal Clinic to make things right. I was first called back by someone that worked there that said they were calling on HIS behalf. I wanted to talk to him. I finally was able to speak to him and was told what I knew happened at the clinic was false. Again, insinuating we were lying. He did, however, offer to give us rescue pricing as we previously agreed upon. I declined the offer at this point because it is not about the funds now. I am paying the owners back the money they lost with this. The vet did also apologize for the receptionist, Lyn's, behavior in how she spoke to us but no further action is being done. He also agreed that he did not want to conduct business with our group or dogs from here on out. It is clear that they had a disconnect in their clinic and many tried to cover it up and blame others for their miscommunication. I would not recommend this clinic to anyone.