West Seattle Optix in Seattle

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comments 5

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  Aaron Johnson

  :: 13 March 2018 19:57:45

  Great place to get a new pair of glasses. Great selection and great staff!

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  Emily Brown

  :: 07 March 2018 13:08:40

  STRONGLY RECOMMENDED - this review is long overdue. I broke my only pair of glasses and was in desperate need of a new pair. I was able to make a last minute appointment, came in, received an updated prescription, and the staff helped me pick out a pair of glasses that would work with my existing lenses until I received my new pair. The staff stayed afterhours to ensure I had a pair of glasses on my face before I left. - This situation happened a few years ago and I never left a review as I had intended. This situation; however, is one of the best stories of customer service and relations you can have. These folks won me over as a patient for life.

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  dalen fish

  :: 29 December 2017 12:02:10

  these guys are good people. very helpful, good communication, and they will make it right if they mess anything up.

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  Michael Flory

  :: 12 June 2017 19:51:16

  FANTASTIC service- very personalized. They helped me pick out glasses that were way cooler and more practical than anything I could have selected without their assistance.

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  jubishop

  :: 23 May 2017 13:44:13

  West Seattle Optix has a policy of offering no refunds for glasses purchased under any scenario. I purchased a pair and they were uncomfortable after a few hours of wear. I tried several times to have them adjusted but nothing helped, so within 2 weeks of my purchase I went in and asked if I could get a refund. They said they couldn't offer a refund on the lenses because they were custom ground for my specific frame/prescription, so I said: "fine, I'll eat the cost of the lens, just give me a refund on the frame", but they wouldn't even do that. Spent 600 bucks on frames/lenses that I never wear. Most major brands, such as Lenscrafters, or Market Optical, will offer you a refund. I suggest making sure you go to a shop that offers refunds (as I will). You don't want to risk getting stuck with glasses you can never return.