west elm in Dallas

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comments 5

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  Michael Gonzalez

  :: 13 April 2018 11:46:36

  This is the worst furniture store out there. Horrible online shopping experience on every level.

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  Claire Parker

  :: 04 March 2018 16:59:22

  I cannot imagine worse customer service than what we received. It took 5 people to figure out how to wrap 4 glasses, a tray and a couple accessories. Then they ran out of paper and started using paper towels. We were also planning to buy chairs, but after the amount of time spent with them trying to figure out how to wrap items, we decided to bag it and order online. To top it off, I get my bag and walk outside and they’ve forgotten to put my tray in the bag. Literal stupidity. Will not be returning in person to the store.

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  Julie Winter

  :: 31 January 2018 23:10:50

  Modern and industrial rustic designs. Lots of bedding and decorative items. Not crazy pricing given location. Many choices on kitchen items as well. Sales staff was available for check out although the guy that checked me out was primarily engaged in shop talk convo with another employee during our transaction.

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  Callie O'Donnell

  :: 09 January 2018 15:44:00

  Terrible customer service (which several others have reported without response). For their high prices, this is disappointing. Have come in multiple times (even purchased a bed) and have either received no help, or incredibly slow/un-informed assistance. I just wasted almost an hour being passed between 3 different employees to simply look up how many of an item they had in stock. For the price and "quality" of their brand, they do not even offer free shipping on items their store did not have (but customers wasted their time coming in for). Lots of broken/scratched items in store. I would go to Crate & Barrel- much better service and quality.

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  Elena Kee

  :: 25 November 2017 19:51:01

  Always a great experience! We’ve always worked with Evangeli and she’s the best. This was our 4th big purchase with her. She makes the process easy and fast and is always ready to help. Highly recommend.