west elm in San Diego

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comments 5

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  Allison Campbell

  :: 30 April 2018 23:09:14

  Without fail, a disaster of a customer service experience each and every time I convince myself to shop at this location. Browsing, buying, returning, finding someone to ask questions all a painful and frustrating experience at this store. If i didn’t love West Elm stuff so much I’d vow never to spend another dollar with the company, but I’m weak so i have at least sworn never to set foot into this particular location again.

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  David J. Salcido

  :: 23 January 2018 18:58:57

  This is a great store and staffed with some very helpful people. While most of the furniture is sized for condo or apartment homes, and too small for my needs, there are great in-between pieces that work well anywhere. Lighting an knick knacks are stylish and modern.

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  Kristin Mekeel

  :: 14 January 2018 17:52:05

  I don’t understand these ratings. The employees are present and helpful with out being pushy. The furniture is beautiful and well made. They have designers that can help you with your purchases. I would highly recommend this store.

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  Andrew Loerch

  :: 20 November 2017 22:11:08

  West Elm has really nice furniture, but there is something seriously wrong with the management and employees at this location. My first time at this location, I wanted to buy a coffee table and 2 end tables. There were signs all over the store saying the end tables and coffee tables were 20% off. When I told an employee (a manager, it turns out) that I wanted the end tables, he took the sign off of them, and said they weren't really 20% off... they had just forgotten to take down the sign. The problem, is, that wasn't the only, or even the biggest, sign with the sale... they were ALL over the store. The manager said the tables were on sale over the weekend (this was a Tuesday) but they weren't on sale anymore, but he would give me the sale price. Unfortunately... they were out of stock, would have to order the tables, and because they were on back order, it could take 6 weeks for the tables to ship... AND I'd have to pay full price, and wait for the 20% refund once I received the tables. He seemed genuinely irritated when I said I wanted the tables and agreed to his super-complex plan. This was NOT an enjoyable experience. The next bad experience I had here was when I went with my husband (who is native american... AKA brown-skinned). We were looking around, and the store managers (2 of them) who were on the floor made a point of asking every customer who came in the store whether they needed any help. These store managers appeared to intentionally avoid us in favor of older, whiter customers. It wasn't until we were on our way out the door, when they were both standing by the entrance, that they decided to say "Goodbye, have a nice day!". How sweet of them both to watch us leave and thank us for leaving, while following us around the store while we were there, and saying nothing. In short, the management staff at this location come across as arrogant, rude, unhelpful, unapologetic and unwilling to recognize that they need to improve how they treat people.... especially non-white people.

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  Garret Joe

  :: 20 November 2017 10:23:19

  I’ve visited this store four times since I moved to San Diego last year. Some of the other reviewers’ remarks about poor customer service and lack of acknowledgement have been true in my experiences. I ended up purchasing similar styled furniture from another store down the road, no biggie it’s all mass-produced right? My experience there was much better.