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821, Marina Village Parkway, 94501, Alameda, Alameda County, US United States
kontakte telefon: +1 510-263-1260
webseite: www.wellsfargo.com
größere karte und wegbeschreibungLatitude: 37.7838514, Longitude: -122.2735734
Claus Weisemann
::There are rare occasions when you need to go to a bank branch given the easy availability of ATMs and internet banking. But when I needed a service at the branch, they were not available. I tried to make an appointment for a wire transfer and called twice or perhaps three times. Nobody picked up the phone. I contacted my personal banker from Wells Fargo and she also was unable to contact the Marina Village branch. She ended up helping me getting an appointment at the South Shore Branch which worked fine, but did cost me additional time for driving. Pretty strange that a Bank Branch would not answer their phones. Are they really that busy / understaffed?
Ed Fung
::Made a 2 pm appointment with this branch today. I waited for 45 mins before I left because supposedly they were "backed up ." Listen, if you knew you would be busy at 2 pm, why did you let your customers make a 2 pm appointment? 3 other customers experienced the same thing as I did simultaneously. At least the branch manager was nice enough to keep saying "thank you for your patience." I appreciated that but being nice wouldn't get the work done unfortunately. I had to take an hour of my own PTO to make this appointment. It was a complete waste of my time!
KURT W LIBBY
::I don’t usually get excited about a bank, but this branch has been uniformly exceptional for years. You never stand in line for over 5 minutes. If the line starts to get long, the people sitting at the desks come over and help you out. Plus these people have to be the friendliest in the banking business.
IMgreen
::Because of my job I have to make daily deposits here. I try not to go first thing in the morning, but rather later in the day (noonish) because of the two guys that work during that time. Super friendly and efficient. They really have great customer service. The morning staff should take a lesson from them.
Kent Segura
::The team at this Wells Fargo is excellent. I am so glad I switched banks. Everyone is always so friendly and there is every hardly a long wait. Definitely does not feel like a cold and impersonal place. Always greeted with a smile and asked if I need assistance. If only more banks were this way.