Wells Fargo Bank en Mercer Island

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comentarios 5

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  Jamie Fristrom

  :: 11 February 2023 14:02:23

  They were so nice and super helpful. I've still got lingering warm feelings.

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  T M

  :: 03 December 2022 02:56:45

  I scheduled an appointment to open accounts for my children and arrived on time. After waiting for 45 minutes, I told a banker that I scheduled an appointment at 2:00, and she said “the banker is with another customer, would I like to reschedule?” I said I’d really like to do this today, and she said, “well that’s your decision sir” and walked off. I waited a few more minutes and walked out. Terrible customer service.

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  Margo G

  :: 04 April 2022 17:34:37

  The indifferent customer service at the Mercer Island branch is disappointing. I've been banking here for years and thought it would be easy enough to have WF notarize a document I needed to send off. Tried calling several times to make an appointment. No one answers the phone. Tried online with no success, so decided to drive there in person to set up an appointment. The teller I approached quickly said she didn't handle that and passed me over to the woman standing next to her who was busy with some paperwork. She never looked up and kept going through her pile. Not a word as to when she could help and when I finally said maybe I should leave and have another place do it, she said-- OK. And that was that. If you're expecting any sort of customer service here, better look elsewhere.

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  Debbie Landeck

  :: 25 August 2020 20:27:22

  Wells Fargo Dealership for auto loans removed the online site and asked it's customers to now use Wells Fargo.com. I did as the letter instructed with a "successful" response. I went to use it and it wouldn't work. I did it for a second time with a "successful" result. I went to pay my auto loan and it would not work. Calling this bank is a nightmare. I made an appointment to go in and met with Frank. I explained my dilemma six times and he didn't listen whatsoever. After each time I spoke, he asked "what can I do for you today"? We used to do all our banking with Wells Fargo and then we switched. We are grateful for the auto loan but if I had a choice, I will never use them again.

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  Yup Yup

  :: 09 December 2019 14:44:50

  I’ve never dealt with such a friendly staff! Tami the manger went out of her way to help me today, and spend over a solid hour figuring every way she could credit back fees, clear checks with holds. This is the first review I have ever written, I don’t take time out of my day to ever do this, but I figured I needed to pay it forward. The most helpful bank ever!!! If you don’t have an account here, you need to!