open
🕗 opening times
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| Sunday | closed | |||||
135, Serramonte Center, 94015, Daly City, San Mateo County, US United States
contacts phone: +1 650-992-4111
website: www.wellsfargo.com
larger map & directionsLatitude: 37.6695608, Longitude: -122.4694678
Adriana Alcala
::Bad service. They're in the computer waiting for their appointments. But now no one is here for any appointment and they can't attend me. There's 4 people in their offices doing nothing but they don't have time to help me fixing a problem that the same bank did.
Kyle Graff
::Waiting 25 minutes to do a deposit is ridiculous! As a business manager I don’t have time to stand around and wait. 3 tellers and not a single one helping a customer at 9:45 AM 01/06/2023
Bob Simpson
::Went to access my safe deposit box and was told I needed an appointment by who seems like the head teller that just stands in the back of the tellers giving orders. This made me lose my DMV appointment that I had set up weeks earlier. This Manager teller then threw me out of line. The worst customer service I ever experienced ever. The slowest bank with long lines. Would give 0 stars if I could. Manager needs a course on how to talk to customers, not yell.
Vonceil Park
::The tellers are more interested in chatting among themselves and their favorite customers then helping general customers. This morning there was a long line that extended to outside the bank but one of the tellers was spending about 20 minutes chatting with her supervisor and a guest about hiking trails, where to hike and when to go. Ignoring the waiting customers. I notice the supervisor of the tellers does this all the time. Especially when you need to use the safe deposit box; she would take your ID info and ask you to wait then she would go and chat with the tellers and ignore you until you remind her a few times.
Benny Louie
::2 stars for the Convenient location within the Serramonte shopping center, across from Target with lots of free parking. It seems no matter what time of the day the lines are extremely long and move very slowly. Sometimes I just wonder why things move so slowly? They are fully staffed at the teller windows so it makes completely no sense at all to me. If you plan to visit this location, give yourself some extra time because you'll be here for a while.