Wells Fargo ATM in Burbank

🕗 opening times

comments 3

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  Jamie B

  :: 17 March 2022 19:26:10

  Came to write a poor review off of today's experience at Burbank's Wells Fargo only to see they are already 1.5 stars. Here's another reason why: My partner just opened an account online as his first bank account. The account was successfully opened and he received the account and routing number. The minimum required amount to open the account was $25. He doesn't have another account to transfer from, so we came to deposit, as that was an option. He walked in to deposit the $25. The not busy teller turned him away and told him he needs to make an appointment for another day, as the person who opens new accounts is not in. He did not need the person who opens new accounts, as the account already exists. He just needed to hand someone $25. Who knew it was so difficult to give a bank money? Frustrated with him being turned away, I called the bank. Nobody answered. Off to a great start. I then went online for Wells Fargo customer service. After many prompts, finally got someone. I told her what had just happened and she apologized and told me I could use my bank account from another bank to Zelle the money to him. I checked if my bank offered Zelle and it does. She said we would both have to sign up for it and then I could transfer the money to him. I did not want to go through all of this trouble to set up Zelle for both of us, so I asked her if there was a grace period where he would not be charged any fees if he just deposited the money when the ATM card came in the mail. She said that would work. That could have been her first suggestion, as we simply wanted to deposit his money without an appointment or third party apps. He then had a question about his mobile app and fixing his phone number on the account, as it was incorrect. Although she had already verified his identity when he got on the phone, she stated she would have to verify again. Long tedious questions regarding previous addresses, phone numbers, etc. Somehow the answer was incorrect and he could not move forward. I asked how else he can move forward, as this really should not be this difficult. She stated he can change it when he gets his ATM card. Hopefully this is the case. So far, off to a horrible first start as a new client. Had we not already opened the account, we would definitely go with a different bank. Worst customer service EVER.

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  marina melkomian

  :: 06 May 2021 06:24:15

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  Lewis Brown

  :: 31 July 2019 18:32:57

  This particular ATM might get just too much traffic. Almost every time I go to deposit cash into my account after business hours the ATM does not take my cash. It will either take it and spit it back out to me or flash a Warning Sign saying it's not taking bills at this time. This goes for both of their outside ATM machines. I recently stopped going to this location all together and started using the one at Burbank and San Fernando Blvd. I've never had a problem there.