Walmart Pharmacy in Fort Worth

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comments 5

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  Emily Chen

  :: 17 May 2018 18:45:40

  Bad customer service

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  LittleNanany

  :: 15 May 2018 09:31:16

  I get that this is Walmart and it can be a disheartening place per the customer base at times but this has been the worst Walmart pharmacy that I have ever used. The staff behind the counter are short with you and don't seem willing to want to help. I'm not sure customer service is their forte and they don't seem to care that you're going to them with medical needs. Last night I had came in to check on an Rx for asthma that I was told would be electronically sent over. They said there was nothing in my name and when I offered to show them the paperwork I was discharged with, they basically told me that it wasn't in there system and to call the doctor and wouldn't look at the paperwork I had. If they has shown basic customer service skills they could have assisted with reviewing the paperwork I was sent with and informed me that they hadn't sent it in but provided me the Rx paperwork to turn in. Instead I had to call my doctor twice and when I figured this fact out (after being in the store for more than an hour), I was told that it was too late to fill in the Rx I needed for my asthma issues. Needless to say, I continue to have asthma attacks as my Rx has not yet been filled. Thanks Walmart!

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  Jenny Gentry

  :: 13 February 2018 16:56:48

  I use to fill my scripts at the neighborhood market and it was fast, smart...& again, smart! After a move to the McCart Neighborhood, I started using this location. It’s been my observation after 7 months that the staff is irritated and lazy. A lack of smiles and energy is just part of the job description. There have been times when I’ve dropped a prescription off around 11:00 am and told to be back at 2 pm. Then, figuring the usual wait, I go in 2 hours later only to be told it will be another 25 min. The line is long, so the demand is high, but hire more help!!!! Poor customer service & 2 stars for what effort there is!!!

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  Yarely Benavides

  :: 23 January 2018 18:13:48

  If I could give no stars I would... I was informed that my heart prescription would be ready in 15 minutes, when I came back, which it was 40 minutes later they said to take a sit at the bench and they would call me back. I sat there for another 15 minutes to find out that they still needed another 10 minutes. I put in another refill for my birth control. Funny enough that was ready 5 minutes before my heart pills that I waited for 2 hour and 7 minutes at the store.

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  Marcus Davis

  :: 17 July 2017 20:13:03

  Worst Walmart pharmacy I've ever been to. Unfortunately it's the closest one to my house. It's almost worth it to drive across town to get better service. It's seems like the staff doesn't realize that it's their job to get us our medications. Many times the people in line are ignored without a simple hello or acknowledgement. Only left one star because it's required to post a comment