Walgreens in New City

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kommentare 5

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  Marcus Castelluccio

  :: 16 May 2018 12:05:14

  Dropped off two prescriptions just around luchtime and was told to come back in an hour. I had to pick up my children so it was almost 5 hours later before I had a chance. I first called the automated system to check & it only showed one being ready. I spoke to a gentleman who said Yes they will be ready by the time you get here. I dropped my kids off at the babysitter so I could pick up the prescriptions, go to the bank and fill up with gas all at once since I'm already paying the babysitter. When I get to the pharmacy counter I was told by the Woman pharmacist that she needed to speak to my Doctor before releasing one of the prescriptions because there was a glitch on the prescription slip. I said that I was told to come over and they will be ready, she replied "Well I didn't tell you that, and besides they ARE ready but you can only pick up the ONE!" WOW! Idk, but when told that they are "ready" common sense would mean they are ready for PICKUP! She said that they left a message with my Doctor and asked if I wanted to pay for the one prescription and come back for the other. I said no, I'll wait to pick them up TOGETHER when they are BOTH actually ready. I called my Doctor and left a message, two hours later I left a second message. The next morning my Doctor called me back and when I explained, my Doctor said there were no messages from the pharmacy. My Doctor called the pharmacy, called me back and said it's straightened out. I then once again called the automated system to check, it only showed one, I spoke to a Woman in the pharmacy who told me that I ALREADY picked up the other one YESTERDAY!!! I informed her that she is mistaken & I never picked up or paid for EITHER of them. She said that she will need to check the pharmacy camera to be sure, BUT she couldn't do that until sometime after 2PM! (This was at around 10am) I advised her that I'm almost out of my prior prescription and couldn't someone in the store or pharmacy check it sooner since this is NOT my fault? She then "NO, we are too busy and that's just the way it's gonna be and if you insist on arguing it's not going to go well for you!" This is Horrible service, unprofessional, and rude. Absolutely no courtesy at all, & to Threaten me on top of it, when it was THEIR fault for telling me it's ready & making me drive there with NO apologies at all, and it was THEIR fault by falsely saying that I already picked up one of the prescriptions when I did NOT and making me wait until they can find the time to look at their camera and investigate WHY I'm being told that I ALREADY picked it up! And instead of apologizing for their mistakes, I was rudely THREATENED with; "It will not go well for me!" Maybe someone from the Walgreens company needs to monitor their employees on public relations & possibly internal theft of missing medication!

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  Colin Hernandez

  :: 15 November 2017 21:50:38

  my wife Lauren shops here!! she gets her assorted feminine products and my razors from here. have great selection of soaps to. we love soap!!!

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  Duncan S

  :: 15 September 2017 11:20:39

  Better than CVS which is closer to where I live. Some nice staff.

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  jacencko011

  :: 18 August 2017 22:51:13

  the pharmacist here treated myself, a cancer patient like a drug addict when I tried to fill a liquid pain killer prescription after my partial glossectomy (surgery to remove tongue). It was extreamly insulting and irresponsible to find the pharmacist took it upon herself to change my liquid pain meds to tablets that DISSOLVE ON YOUR TONGUE (I just had parts of my tongue surgically removed due to cancer) because she thought I was a drug seeker! I'm still not sure exactly how she did this because I've gotten about 2 separate stories from New City Walgreens: 1. "The Nyack Walgreens called it in as a tablet". (This can't be because another pharmacy can't call in this type of medication, only a doctor can) 2. "Your doctor changed it for you, I as the pharmacist can't just change it". (The doctor, who wasn't even my doctor, it was the doctor on call in the recovery Ward said she told him they were out of the liquid and when I spoke to my doc she said she would never prescribe a tablet that dissolves on your tongue after parts of your tongue were removed) Normally I go to Nyack Walgreens for any medications but they were out of the liquid and suggested New City Walgreens because they had it in stock. This was very upsetting to be treated like a drug addict and be denied pain meds the day after surgery. This type of surgery is quite painful and since I wasn't able to speak due to parts of my tongue missing & swollen I had to get a friend speak for me and since it was 6:00pm most of the people I needed to speak to had left for the day. This pharmacists unwarranted treatment was disgusting and quite an abuse of her power. I will NEVER give them my business again and I will be sure to inform anyone I encounter the disgusting treatment I received from them. You should be ashamed of yourself!

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  Raj Thomas

  :: 27 December 2016 14:52:07

  By far this is the worst Walgreens Pharmacy ever. The people who work outside the pharmacy are great and helpful. But the pharmacy staff itself is a joke. They always screw up our prescriptions, inform us our prescription is ready go their twice today itself only to be told they don't have it ready and they don't have the medicine required in stock. This is after the doctor had sent the prescription twice since 9 am. Time now is 2:37. The pharmacy manager is as useless and so are the staff that works under her. This is not the 1st time this has happened to us and they give us run around about transferring the prescription over to another location or competitor but what makes it worse is the staff lying directly to our faces..