Vilma's Bakery in Haverstraw

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comments 5

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  kathleen SUAREZ

  :: 07 June 2018 17:57:59

  This bakery has a great selection of sweets at very reasonable prices. They specialize in Hispanic treats, as well as some savory items. Staff are always pleasant and willing to please.

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  Kerry Ford

  :: 04 June 2018 21:27:31

  The couple of samples I tried during the Haverstraw food crawl were fabulous, so I purchased 4 beautiful-looking pastries to go: an iced brownie, a Napoleon, a pineapple upside down cake, and a cream filled chocolate thing. The pastries were bland, dry, and stale-tasting. The brownie was NOT a brownie - it was a boring piece of chocolate cake with a thin layer of icing. It wasn't dense or chewy or fudgey the way a brownie should be. The prices were good, but I probably won't be going back.

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  Leticia F

  :: 03 June 2018 13:29:00

  I love this place and now they have a bigger bakery! They made a beautiful cake for my babyshower and it wasn't expensive, but still delicious!! You gotta try their quesillos and flans. Yum!

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  Tanisha Andrieux

  :: 10 April 2018 09:27:59

  This place has HIGHLY POOR CUSTOMER SERVICE. when I first walked in I was greeted by a nice girl, once she took my order down for my birthday cake (style of cake, picture of exact cake, dates, etc) it went down hill from there. Vilmas husband has a LACK OF COMMUNICATION SKILLS AND IS RUDE when speaking to customers. I first received a call from him saying I ordered a cake for a date that was not told to him nor did he go by what what was written down when I first came in to make the order. He proceeded to argue with me about the date I was supposed to pick the cake up and accused me of changing the date. I told him several times you guys have this information written down and he waited after the argument to go check and realized he is wrong and the exact date was written down. When it came time for me to pick my cake up it was not what the picture looked like and I told him, If I give you a picture of the exact cake I want with all the details there shouldn't be a different cake when I go to pick it up. If you couldn't make it at least inform the customer. Then he hands me a cake WITHOUT a top. When I ask for a top he tells me if you mess the cake up DON'T COME BACK HERE. This should be a place of business and you shouldn't be talking to customers like that for ANY reason especially when I'm paying you for your poor service. I don't care how good you think your pastries and cakes are, it will never be good unless there is great customer service that comes before it and you treating the customers nicely. STAY AWAY FROM THIS PLACE. And advice to Vilma, hire someone who can talk to customers nicely and is organized when dealing with orders.

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  Eleana Velez

  :: 16 March 2018 04:48:29

  My go to place for any special occasion! So many delights to choose from! My family loves it every time! Reminds me of family when you walk into Vilma's Bakery. You will not be disappointed.