VG Nicols - Bronx & VG Kids @ the Outlet - Pelham Manor Ny. en Pelham Manor

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comentarios 5

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  Marisol Nava

  :: 19 May 2018 14:31:03

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  Chris Walters

  :: 23 April 2018 12:07:54

  When first getting to the place they do seem very nice and the furniture is a great price. I would love to say everything went smooth when going there we found a mattress and couch we want. The sales associate said we can have it by they earliest connivence we just have to pick the date. It sounded wonderful. We put money down to lock everything in and told them we will come back to put the rest as soon as we get the keys to our new place. When we got our keys we came back to pay the rest of the remaining balance. After we paid they told us the mattress we wanted was unavailable and if we were to cancel the order we will have to pay half of the original order so we had to settle with another mattress. We then agreed to a date until the week of the actual delivery date they told us that the mattress will not be there until the following week and with all the frustration I ask they do something for the delay they gave us an area rug for the inconvenience. When the day came to deliver our furniture they stated that they couldn't deliver that day we will have to wait one more week we absolutely couldn't do that again told them they will have to figure something out. They called there manager (are so they said) that they will deliver the mattress I asked not the sofa they said the sofa was never on the truck and for them to deliver it we will have to pay an extra 50 dollars. We did not agree to that and it wasn't anywhere on the contract. But they did deliver the mattress on that day but not until nearly 9pm at night. I end up not doing the delivery for the sofa getting a truck and bring it myself. This place is great for the prices but terrible delivery service they look like they are trying to milk you for business and they truly will give you the run around keep in mind I couldn't sleep in my apartment for about two weeks because of having no furniture I really advice people not to go to this place better off at Bob's less headache and not charging you extra fees

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  fabal2

  :: 26 December 2016 13:57:34

  I bought a dining room there last year and Israel Ramos was very professional and courteous, everything he promised was delivered and i havent hesitated to recommend him and your company whenever I get a chance NICE JOB

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  Elleace David

  :: 14 December 2016 11:34:52

  The worst customer service ever. Of course once I was in the store they were very helpful but then after it was hard to get in contact with them to get update on my things. The first delivery they didn't bring all of the items. The delivery guy told me one thing and the sale associate told me something else. They never informed me that half of my things were on back order and pillows I order were no longer available until I called them and ask where were my items. 2 months later im still calling about some of my items. A simple phone call and update would have been nice.

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  Kim DeLoatch

  :: 28 November 2016 23:17:28