Valley Vista Adult/Assisted in Highland

🕗 opening times

comments 2

• 

  Julieanne Davidson

  :: 02 September 2017 17:16:53

  There is so much here that needs to be fixed 1) communication- i would call to speak to an administrator regarding some serious issues we were having with various incidents. My concsrns were apparently never passed on to the one person who coukd "fix: it. 2) They are understaffed 3) some of the aides were extremely rude to the residents. This was theit care aides as well as the staff in the cafeteriam 4) medtechs and sometimes CNA hand out meducation,just based on recent incidences it is obvious that they are not trained properly 5) they "ran" out of glucose tests strips therefor did not test a diabetic for two days. 6) did not give medications because patient came in after they were done handing out meds. BE VERY SPECIFIC when asking questions, a great number of the residents are in some stage of dementia. There was actual fighting in the dinning hall,which is another story. The residents do not have the.privacy they areentitled to. "WANDERERS walking into ither residents rooms. Was tild by upper staff not to worry because he has dementia and is harmless. Bottom line until their "act" IS CLEARED UP STAY AWAY!! WE pulled our lived one out!!

• 

  Brittany s

  :: 22 June 2017 17:29:41