Valley National Bank in New York

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  Sam Moorman

  :: 31 May 2016 14:35:03

  I understand you have policies in place not make change for a non customer. But your first impression should be a pleasant one. When I went in to ask them to break a 100 dollar bill I was greated with a smug sassy attitude by the woman working the window. No explanation why, which was not warranted but would have been nice. Just a snide "Do you have an account here? Then I can't help you sorry". Maybe the bank is a servicable, nice bank but the service was despicable. And this day in age where people can easily share a bad experience with the masses you should be more aware of your staff's unpleasantries. I wouldn't open an account here!