U.S. Bank Branch in Buena Park

United StatesU.S. Bank Branch

 

closed

🕗 opening times

Monday-
Tuesday-
Wednesday-
Thursday-
Friday-
Saturday-
Sundayclosed
5470, Beach Boulevard, 90621, Buena Park, Orange County, US United States
contacts phone: +1 714-735-3195
website: www.usbank.com
larger map & directions
Latitude: 33.8815911, Longitude: -117.997245

comments 5

  • Hayley Kwon

    Hayley Kwon

    ::

    They don’t value customers’ time but just theirs. My appointment was cancelled verbally in person once I arrived the branch. No text or email communication beforehand, all I have been getting was multiple reminders about the appointment. They said they cannot assist with me because it’s Saturday and they are β€œbusy” and understaffed when there were no other customers after me. Poor communication and customer service.

  • Joy Turner

    Joy Turner

    ::

    I don't understand the bad reviews for this branch. Hanika is my absolute favorite person there and always so helpful. I never feel like just another number.

  • nicole rios

    nicole rios

    ::

    This is by far, THE BEST Us bank I have come to my services with. All of their tellers are so nice and helpful and make me feel welcomed. Especially Edwin (Eddie) Monterrozo, always has a smile on his face and is ready to solve any problem! Miss Henika and Mr Edwin Torres are very friendly as well. Will be coming back again. 10/10 service

  • Hyon Joo Hong

    Hyon Joo Hong

    ::

    If I could give "0"star I would do. People who are working in this branch were so so RUDE. I just visit here today and asked them to withdraw my money and they said they don't have money. This is a joke right? What kind of bank doesn't have money????!!!! This 3 guys didn't have any respect and seems just sitting there wasting their hopeless time.

  • Liliana Carrillo

    Liliana Carrillo

    ::

    It's unforutnate that we have to use banks to "manage" our money. Staff is rude, one in particular- Hanika. She is rude, inappropriate and full of attitude. Attitude is not needed nor professional if the customer is being cordial. A customer can only put up with so much and then the same etiquette will be given back. A phone conversation with her recently has reminded me why I stopped going in person to the lobby at this branch. Other staff members (Eddie) tried to excuse her behavior as a "thick accent" and let me assure you that her accent is not the problem, it's her attitude and lack of professionalism. I will be going to another branch whenever my phone app cant fulfill their job (bank staff).

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