UrgentWay in New York

🕗 opening times

comments 5

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  J R.

  :: 02 May 2018 19:23:54

  I walked in here feeling terrible and I was seen almost immediately. I'm very happy I decided to go here, especially since it's so close to home. The staff was very kind, from the doctor down to the front desk and medical assistants. Also, it's very clean, which is a big plus for me!

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  Evelyn Spencer

  :: 28 April 2018 12:53:15

  I walked in today at around 10:20 this morning... as soon as I walked I was greeted with a smile and a good morning by 2 young ladies. That made me feel very comfortable, both ladies were very polite. The doctor however didn’t look too happy to be there. When I told him why I was there for he looked in my ear and said he would try to remove the earwax but that he can’t guarantee all of the earwax will be removed. He wasn’t rude but he wasn’t very talkative and that worried me. He did however asked me a couple of times if I was okay. Well I can tell you that he did do the best he could and I’m grateful for that but it would have been nice to get a smile from his end and just a little more input from his end. This does make a difference especially with people like me that has anxiety every time we go to the doctor. I also noticed he didn’t introduce himself properly at all. Other than that the experience was ok. Thank you to the nurse and secretary, your warm welcome meant the world to me.

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  Margaret De La Cruz

  :: 25 April 2018 11:28:58

  Had the best experience at this location! Destiny made sure to help me with whatever questions/ needs that I needed. Great staff!

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  Christine Cosenzo

  :: 23 January 2018 09:18:09

  First time there, worst experience I ever had. I was told when I called that I can make an appointment which was not true After waiting ONE hour no patient was called and now is when I questioned what happened to my appointment, the front end girl stated we don't go by appointment. I was not the only person upset. There were other patients that were giving an appointment. $50.00 was charged to my debit card. When asked when will I get my credit back. Her answer was I DON'T KNOW. That is definitely not the way to treat people. Training on customer service is definitely needed.

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  Only1LadyZ

  :: 01 December 2017 20:19:55

  My first response would be WOW. After calling UrgentWay the first voice I heard was very kind and receptive to answering any question that I had. I was told to bring in my daughter and when we arrived we were greeted by very friendly faces and the whole process was smooth and we did not wait long at all. It was well lit and very clean. When my daughter was seen by the physician she asked questions and listened to any complaints we had. I didnt feel rushed. The physician took her time with us. It was a very pleasant experience. Not only would I recommend UrgentWay but I will definitely return. I would be back one day just to thank them.