United States Postal Service in Boston

🕗 opening times

comments 5

• en

  Jace Waldmann

  :: 14 May 2018 14:12:17

  Helpful and knowledgeable

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  Patrick B

  :: 10 November 2017 04:06:43

  Went there right after my Naturalization ceremony to get a new passport. The folks in the post office were congratulatory, amazing and helpful. They did a fast and full job for me and I appreciate them very much. Thank you

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  Pia tot

  :: 07 August 2017 15:33:19

  On my way to work, I went to the Milk Street Boston Post Office this morning and got a medium priority box. I inscribed sender’s name/address and recipient’s name/address directly in the provided field on the opening flap of the box. I didn’t want to use the “priority mail” tape to seal the box as it was opaque and it was going to cover what I’ve written. I went to the counter with the intent to request that it be taped with clear tape right before sending it. I come to the counter and the older, tall blonde female postal worker declares loudly and impatiently, “Well, I can’t send that ‘cause the box is open.” I said, “Of course, I don’t intend to send it open. I was going to request that you seal it with a clear tape as the tape there on the service desk have markings and it will cover what I wrote.” “You need to tape the box and use a priority label and it’s over there.” I thought it needed a special label so off I went. She never answered my question whether she had clear tape points to the service desks, and leaves me without further guidance as to where exactly the priority labels are. The other worker, who was attending to her customer asked me loudly if I needed help and directed me exactly to the one location where the priority labels are, which is a sticker with the “to” and “from” fields WHICH I HAD ALREADY FILLED OUT directly on the box itself. This OTBF postal worker proceeded to leave the counter to sort mail in the back area even when there were 5 to 6 customers waiting in line and left the other worker (Helen, I believe) dealing with customers alone. Helen saved the day for me. She was polite, helpful even while she kept looking at the line, and at the other worker who chose not attend to customers and shaking her head. I would have walked out of that store if Helen wasn’t there. I’ve seen the reviews on Google and Yelp and it seems that I’m not the only one who has had a bad experience with this same worker. I’ve also seen her before on previous visits and she is not pleasant to deal with. She either needs to be retrained/coached or retired. She is inefficient, talks down to people, has very little patience and has no sense of prioritization as she has numerous times left the service kiosk even when the line is long, to start sorting mail in the back area in full view of everyone. It seems she takes pleasure in telling customers off and being rude. She must not have a lot of victories in her life for her to take pleasure in condescending on customers. It’s not the first time I’ve been in this location and she’s always behaved that way from what I’ve observed. I will never have myself served by this lady again if I need to use that post office. If Helen or another postal worker is not available, I would rather go to Fedex or UPS next time which is nearby.

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  Platinum Studio

  :: 17 April 2017 12:10:10

  Senior staff is super knowledgable! I love seeing Helen she is wonderfdul!

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  Abigail Murphy

  :: 02 December 2016 16:09:29

  I personally did not have bad service but i was standing next to a man shipping his passport and he was foreign and asking a lot of questions because he was concerned about mailing his passport and the woman who was helping me turned to him and said "you just don't shut up do you?" It was truly the rudest thing I have ever seen in customer service. I felt so bad for the man