U-Haul Moving & Storage of Saddle Brook en Saddle Brook

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comentarios 5

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  Fernando Espinoza

  :: 01 June 2018 19:27:52

  The combination of horrible customer service and the experience that I had at this location is the reason why I will never do any more business with U-Haul ever again. After an email was sent to me confirming my order, I went to pick up the truck that I had reserved only to find out that they had given me a smaller truck. None of the equipment that I had asked for in my reservation was there. After calling customer service three times asking for some answers on where my equipment was with no response from them. I then asked them if they could find me a location with a 17 foot truck and was basically ignored. I was forced to take the truck since I had no other way of moving my belongings that day. I had to make twice as many trips since the size of the truck did not allow me to fit all my belongings in one trip. Which of course resulted in me getting charged more for the miles that I traveled. I would say if anybody does rent a truck from U-Haul, I would call before going to pick up your equipment. Because even though in the email it says that the items are reserved for you, in my experience it's been the opposite of that.

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  Stella Nana

  :: 18 May 2018 09:54:10

  The shop os clean and so are the trucs. Nice customer service too.

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  Mike P

  :: 30 April 2018 13:54:02

  I wish I could leave 0 stars! The traffic department is horrible. God forbid you ask these people for help, they want to cop an attitude. You get paid to perform in a professional manner. Perhaps Uhaul should make their employees take an anger management course or 2. Home depot or Penske for the future!

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  Carl Melillo

  :: 15 April 2018 17:50:05

  Competent personnel. Good stock inventory.

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  Billy Higinio

  :: 17 February 2018 14:16:19

  Absolutely the worst service ever. A $19.95 cargo van charge turned into $55.00 when I clearly went 10 miles. Thier mileage on vehicles is way off. RIgged!!! Next time will do home Depot. Use a friend next time with a van!!!