U-Haul Moving & Storage of Midtown at San Jacinto in Houston

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comments 5

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  Steve S

  :: 06 April 2018 12:10:06

  Absolutely terrible customer service. I purchased hundreds of dollars of packing and shipping supplies from this location. Several of the boxes were defective and wouldn't fold properly. All I wanted to do was exchange four boxes for exact replacements. Even though they were unused UHaul Boxes that were clearly purchased from them, they would not let me swap them out for non-defective boxes because I didn't have a receipt. They lost a customer over an even exchange valued at less than $10. And I was going to buy more supplies too. Now I see why they've gotten so many bad reviews.

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  Dillon

  :: 03 April 2018 17:16:45

  Reserved a pickup truck to help friends and family with several moves for 11 days with extended miles. Online it says you can rent using a debit card. I was very restricted on time and was running late to pickup the truck. After waiting for 10 min in line I was told they almost canceled my reservation of 3 weeks due to almost being an hour late. Then they say they need it on a credit card, not a debit card. Apparently they changed their policy where all pickups and cargo vans need a credit card to rent. So I gave him my moms credit card to "hold & reserve" with, and he told me I can pay with the debit card at the end of the rental. Then the card get declined because the full amount needs to be available on the card to be "held". This card only had a $700 limit and the total was gonna be close to $900 for 11 days and extended miles. There was no way they were gonna let me get a truck, so I asked can i get a 10 foot box truck instead? They said I could but not for the 11 days I want to rent it for. And then I asked what about another location? They very rudely said "oh no, nobody else is gonna let you rent it for 11 days especially at this time and so close" (1:20pm - 3rd of the month). I needed to also haul a trailer as well. So finally I just said cancel the reservation and he rudely said "its done". The whole time I was there I felt unwelcome, and like I was gonna be rushed through due to it getting busy at times. Now I had a huge inconvenience of looking for a truck elsewhere. Ended up going to Hertz a few blocks away and rented a truck for a few hundred dollars more. Pro - don't have to worry or pay for mileage. Con - More expensive and can't tow anything now. This was by far the worst experience I have ever had with Uhaul being that a couple years ago I rented a pickup truck with a debit card with no problem. I also don't like that they constantly switch the pickup location to one 7 miles from your house instead of the one right down the street from you that you selected.

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  Matthew Davis Buehrer

  :: 23 March 2018 19:32:18

  Reserved a van a week ago and they told us at the location they had none available. DO NOT RENT FROM HERE EVER. ANYWHERE ELSE IS BETTER.

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  Nicholas Correa

  :: 20 March 2018 06:48:54

  Communication throughout this entire process was poor. I did not receive a contract until I called three separate times to request it. When I called to make changes to my order, incorrect information was given to me resulting in a $2000+ mistake that I was charged for. When trying to resolve this issue, I was never able to speak to some with the authority to assist me. I placed a dozen calls and spent more than 10 hours on hold and on the phone with U-Haul trying to resolve my issue. Service and communication has been unacceptable. I will never again use U-Haul services and will make sure none of my friends do either.

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  Andrew Marshall

  :: 20 December 2017 10:34:55

  They didn't even have the the truck I reserved on the website a week earlier. They didn't have any others to switch with it or even try to help me out. I basically wasted my time driving there for nothing. Granted, it was during a weekend and in December when I guess a lot of people are moving, but I did reserve a truck ahead of time because that was the only time I was able to move between my new lease starting and old one ending. They said they can't control when people return the vehicles and that the person with my truck didn't return it when they were supposed to. Even so, there's no way I'm going back here.