U-Haul Moving & Storage of E Fort Worth at 820 & I-30 in Fort Worth

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  Diana Munoz

  :: 01 May 2018 13:14:52

  lady name Patt was helpless not wanting to help at all when i was trying to do was figure out why i was being charged for a two day rental when it was only one! saying customers at the store are more important than the ones on the phone so therefore she will have to get back to me when she gets a chance.. then why pick up the phone lady! and till this day she never called back what a great customer service..!

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  Sean Willecke

  :: 28 February 2018 16:00:25

  Poor experience. Staff wasn't necessarily rude, but they weren't nice either! Avoid if possible.

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  Joy Kelly

  :: 21 November 2017 13:49:11

  The first day I arrived to have a hitch installed on my vehicle, they hadn't ordered the part and I had to come back the next day. They took over 3 and a half hours to install it and left wiring exposed. It was improperly installed and made my brake lights go out and damaged my tail lights. The staff was not helpful and openly spoke negatively about customers while I was there. I would highly recommend avoiding this location. If it was an option, I'd rate their service as less than one star.

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  Robert Freeman

  :: 04 October 2017 17:25:55

  They were understaffed for a busy Saturday morning. Waited in line for almost 30 minutes while the 2 staffers at their desks helped customers. All in all took about 50 minutes to get the truck, which was way too long to be stuck here. Location is easy to see from the road, hard to navigate to without help.

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  Matthew Stroup

  :: 22 July 2017 18:50:30

  They had plenty of inventory on a Friday afternoon. I rented a dual-axle, 6'x12' trailer. The staff was helpful and took care of the reservation without any fuss. The trailer could have been cleaner inside. There was some grass, storage bags, and small pebbles on the floor. Someone didn't take 2 minutes to broom sweep it. Also, one of the four tires was bald all the way across, while the other 3 tires were just fine.