U-Haul Moving & Storage of Capitol Hill in Washington

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kommentare 5

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  Damoor Blackfoot

  :: 03 May 2018 22:29:22

  Customer service was horrible and not friendly at all. If you dont like your job stay home.

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  Ashley Abarr

  :: 27 April 2018 18:21:33

  They didn’t check the car in until an hour after I brought it back so I was charged an extra day, and no one picked up the customer service line after 30 minutes of being on hold.

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  Justin Smith

  :: 29 October 2017 16:52:20

  Fast, friendly service. We showed up 15 minutes early and they were more than happy to let us take the truck early.

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  Elliot Henney

  :: 08 August 2017 16:06:25

  These guys really hauled ass on a incredibly busy Sunday. Really appreciate their hustle and speediness getting everyone through the line at a nice pace, given the line was out the door. We only had to wait 15 minutes, if that. Very clean facility. Careful the stoplight where they sit at the intersection is also a red-light camera courtesy of MPD. Thanks guys!

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  Stephen Lee Davis

  :: 14 June 2017 10:48:00

  I've had two great experiences at this U-Haul over the last month. The location is great — easy to get to on the train in NoMa if you're coming that way, as well as easy curb parking on K Street on off-peak hours and all day on weekends. It seems to have improved since a few years ago with a new manager. He's been on-site both times I've rented for a day on a Saturday, and things were pretty seamless both times. I had to wait ten minutes or so inside to check in the first time, but as to be expected, Saturdays are always a little busier with lots of folks doing daily rental. (The second visit I was there right after 7am, and had zero wait at all.) After checking in, we got our truck from the guys outside within 2-3 minutes, and when returning, we were checked in and sent on our way in 2-3 minutes again, both times. As for the rest of the customer service inside, I'll say this: you catch more flies with honey, folks. Ask folks how their day is going. Be friendly and you'll often get the same in return. Oh, and our first rental was a brand new cargo van which was spotless and terrific. The second rental was a 15' box truck which was a little older (86k miles) but we had no problems with it whatsoever. We'll be back for our next one-day in-town rental for sure.